Allsup
Support Specialist I
Nashville, TN
Sponsorship not specifiedDetected 12 days ago
Customer SupportCommunicationProblem Solving
About the role
- A Support Specialist plays a crucial role in supporting the team's mission by processing new referrals and building the foundational groundwork required for Allsup's Social Security disability insurance (SSDI) and Veteran's Disability Appeal Service claims.
- This position involves a variety of administrative tasks aimed at building claimants' case files, including processing claimant demographic and client-specific data, mailing appropriate correspondence to claimants or the SSA, ensuring deadlines and quality standards are met, and conducting follow-up activities with government agencies and claimants via phone.
Responsibilities
- Process a wide-variety of administrative tasks, aimed at building claimants' case files to include claimant demographic and client-specific data.
- Review and process all incoming mail, e-mail, and e-faxes, and ensure documents are properly associated with the appropriate case files.
- Document case notes, thoroughly recording conversations and actions taken.
- Maintain strict confidentiality of claimant information, procedural manual, and other proprietary information.
- Must display a high level of initiative and drive to succeed.
- About Allsup, LLC Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible.
- Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development.
- Drive your expertise and advancement with the support of your supervisor and our organization.
Benefits
- We have a great benefits package and paid time off program, with casual dress and a comfortable work environment.
- Our business takes complex federal programs and makes them easier for people to navigate-including SSDI, veteran's disability, return to work and Medicare.
Company info
- We enjoy working together to make a difference, get the job done, and find solutions for our customers.
Equal opportunity
- ALL characteristics protected by federal, state, or local law.
This listing is sourced directly from Allsup's careers page and normalized into a canonical job model.