vendasta

Customer Success Manager - Channel Sales

Saskatoon, Saskatchewan

Sponsorship not specifiedDetected 14 days ago

OKRsCRMCustomer SuccessCommunication

About the role

We're proud to share that Vendasta has officially been named one of Canada's Most Admired Corporate Cultures for 2025!
Ongoing Education & Adoption: Monitor usage via dashboards and alerts to trigger proactive outreach.
Share curated enablement content (FAQs, videos, case studies), including AI-generated resources that encourage feature adoption.

Deliver structured onboarding experiences, using one-to-many formats like DIWM and DIFM sessions, supported by AI-generated templates and task queues.
Lead platform walkthroughs customized to customer needs and their journey stage.
Follow established playbooks while offering feedback for improvement based on partner outcomes and team retrospectives.
Join the Vendasta team, where your professional mastery and intellectual growth drive our platform forward.
We are bound by a high-performance culture rooted in our core values-Drive, Innovation, Respect, and Agility-where the true reward is the complexity of the challenge and the scale of your global impact.
Build the future of SaaS with us.
Build something that matters.
Help us lead the AI revolution from right here in Saskatoon!
We work together to empower our partners and customers through our AI-powered customer acquisition and engagement platform to help them get more customers-and keep them.
The mission of the Customer Success Manager is to deliver exceptional customer experiences that accelerate adoption, satisfaction, and long-term value realization within Vendasta's platform.

3-5 years of experience in customer-facing roles (CS, onboarding, training, or support): Preferably within a SaaS or technology environment.
Working knowledge of customer success concepts (adoption, retention, lifecycle management)
Experience using CRM, enablement platforms, and basic reporting tools
Strong written and verbal communication with an ability to translate platform features into clear customer value
Ability to communicate clearly and effectively in written and verbal formats.
At Vendasta, you will find the infrastructure to build, the ecosystem to innovate, and an elite peer group required to sharpen your expertise.

Accelerate your professional trajectory through rigorous learning tracks, continuous operational development, and exposure to cutting-edge AI methodologies designed to push the boundaries of the B2B SaaS industry.
Conduct scheduled check-ins to gauge health and satisfaction, using AI-driven summaries and tagging to document insights.
Partner health scores, usage velocity, onboarding milestone completion

At Vendasta, we're leading the AI revolution from right here in Saskatoon-and beyond.

This listing is sourced directly from vendasta's careers page and normalized into a canonical job model.