CHEP Brambles
Customer Experience Representative
Orlando, Florida, USA
Sponsorship not specified$62k-$80kDetected 30 days ago
Data AnalysisData VisualizationSalesforceAccount ManagementOutbound SalesExcelSAPSupply ChainLogisticsProcess ImprovementRecruitingCustomer SuccessCustomer SupportResearchCommunicationCollaborationProblem SolvingAdaptabilityMicrosoft OfficeAccounts Payable
About the role
- CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers.
- We employ approximately 13,000 people and operate in 60 countries.
- Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
Responsibilities
- Lead account reconciliation processes, conducting audits and ensuring data integrity across customer portfolios.
- Identify opportunities for value creation, developing mutually beneficial solutions that optimize both customer satisfaction and company objectives.
- Collaborate with internal teams (e.g., Sales, Supply Chain, Finance, IT) to deliver seamless account management and ensure alignment with broader business goals.
- Providing logistics support and acting as liaison between the customer and Container Logistics for any e-loads (charges), delays or amendments
- Providing program specific support to the Account Managers with regards to risk priorities and pro-active account monitoring
- Resolving of queries, discrepancies and disputes related to billing and providing support to Finance to ensure overdue accounts receivable is being addressed
- Perform supplier maintenance tasks such as business reviews, account monitoring and problem resolution
- Support customer engagement for Net Promoter Score
- Prepare, track, and communicate KPI reports, providing customers with actionable insights and performance metrics to drive informed decision-making.
- Responsible for proactively notifying customers of 'at-risk' deliveries or collections as identified by systems, carriers, and internal partners in a timely manner
Requirements
- Business related college degree or equivalent experience
- 5 Years Customer Service, Supply Chain or Account Management experience
- Knowledge of the manufacturer/retail industry & market, and supply chain
- Ability to work in a matrix environment
- experience and training
Skills
- Brambles and CHEP never conduct interviews via online chat or request money as a term of employment.
Compensation
- Base pay range is $61,680 - $80,000 annually
Benefits
- Monitor and manage account health by addressing key issues, ensuring timely and effective resolution.
- Support the development and implementation of predictive metrics, partnering with business analytics teams to anticipate and address potential account health issues
- Support Transaction Management corrections and research for stock balance accuracy
- Support the process of program implementation by proper customer education, tracking of KPIs, timely invoice payment, and establishment of relationships
Company info
- Each Customer Experience Representative will support customers via phone and mailbox and will own the funnel of customer-facing activities related to emergency order fulfillment, issue/collection creation, invoice inquires, drive self-adoption and critical issue resolution.
- Responsible for autonomously managing the daily funnel of urgent fulfilment-related issues within the assigned region, partnering with CHEP Logistics and carrier partners to mitigate the impact of issues and communicate thoroughly to customers
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This listing is sourced directly from CHEP Brambles's careers page and normalized into a canonical job model.