Luma AI
GTM Delivery Lead, North America
Redwood City, CA
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About the role
- FDC Delivery leads Luma' forward-deployed creative team operations across the region.
- The role requires deep familiarity with creative and production workflows, experience managing cross-functional delivery teams, and the ability to build consistent, scalable processes across a high-volume pre-sales and support function.
- This team operates at the intersection of sales and client engagement, working directly with prospective and current partners during presales conversations, paid trial engagements, and ongoing enterprise agreements to demonstrate production value and support deal progression and expansion.
Responsibilities
- Leads operations for the North America forward-deployed creative team.
- Build capacity planning and resource allocation frameworks to support concurrent client engagements.
- Partner with the sales team to structure paid trial engagements, including scope, success criteria, timelines, and resourcing.
- Ensure the North American forward-deployed team delivers credible, high-quality proof-of-concept work within client production environments.
- Manage handoffs between pre-sales delivery and post-sales implementation with complete documentation of workflows, stakeholders, and outcomes.
- Develop and maintain delivery artifacts: workflow maps, prompt frameworks, shot templates, QA checklists, onboarding playbooks, and rollout plans.
- About Luma: Luma's mission is to build unified general intelligence that can generate, understand, and operate in the physical world.
Skills
- Define operational standards for how engagements are scoped, staffed, executed, and closed.
- Identify new tools or platforms to improve communication and streamline work.
- Encourage buy-in, education and mastery for all stakeholders
- Provide senior oversight or direct involvement on complex or high-priority engagements.
- Engage directly with client creative, production, and technical leadership before and during trial periods.
- Translate client requirements into scoped pilot plans with defined outputs and decision criteria.
- Communicate progress, risks, and results clearly to client stakeholders and internal leadership.
- Provide structured feedback to Product and Research based on observations across client engagements.
Benefits
- We believe multimodality is critical for intelligence - the next step beyond language models comes from vision.
Company info
- Luma's mission is to build unified general intelligence that can generate, understand, and operate in the physical world.
Equal opportunity
- Luma is an equal opportunity employer.
This listing is sourced directly from Luma AI's careers page and normalized into a canonical job model.