Tulip
Senior Revenue Operations Manager
Somerville, MA · Senior
Sponsorship not specified$120k-$165kDetected 22 days ago
SQLData VisualizationSalesforceCRMForecastingExcelCustomer SuccessLeadership
About the role
- This is a strategic leadership role focused on the "Keep and Grow" side of the business.
- Your mission is to turn customer data into a predictive engine that minimizes churn and maximizes expansion revenue.
- You are a "Customer Data Architect" who understands that the real work begins after the initial sale.
Responsibilities
- Develop models to find cross-sell/upsell opportunities in existing accounts
- build automated forecasting for renewals and contraction risks
- Own Retention Dashboard with real-time NRR and GRR metrics
- To optimize services delivery and impact data.
Requirements
- define required "Attach Rate" for success
Nice to have
- Deep experience with Sigma, Tableau, or Power BI.
- Advanced Salesforce knowledge
- experience with CS-specific tools (Planhat specifically) is a plus.
- Experience leading LTV/CAC analysis, Renewal pricing strategy, and Services margin optimization.
- Bachelor degree in relevant field required.
- 8-10+ years in CS Ops, RevOps, or Strategic Analytics within a B2B SaaS environment (Usage-based or Composable software experience is a plus).
Skills
- A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel.
Compensation
- The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations.
Benefits
- Company equity
- Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
- Flexible work schedule and unlimited vacation policy
- Learning & Development program
- Fitness subsidies
- Proven ability to drive system changes-specifically around Customer Health Scores, Churn Reason coding, and Renewal Management workflows in Salesforce or Planhat.
- To align on retention targets and health score definitions.
- Architect Health Score 2.0 with clean data to power automated CS playbooks
Company info
- Build AI models to identify "At-Risk" customers using usage, support, and engagement data
This listing is sourced directly from Tulip's careers page and normalized into a canonical job model.