Source Medical, LLC.
Pharmacy Liaison Coordinator
US-Nationwide-FIELD · Full-time
Sponsorship not specifiedDetected 1 day ago
Customer SupportCommunicationMicrosoft Office
About the role
- We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence.
- Together, we can get life-changing therapies to patients who need them-faster.
- This role plays a critical role in ensuring a seamless transition throughout the patient journey as the hub completes reimbursement services and transfer the patient to a Specialty Pharmacy to complete their journey.
Responsibilities
- Perform other activities related to internal initiatives and/or the manufacturer's program as assigned.
- Ability to identify, document, and submit Adverse Events during customer contact or via received documentation.
- We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.
Requirements
- Experience with Microsoft Office products including Word, PowerPoint, Teams, Outlook, and Excel.
- Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments.
- Support manufacturer field team members as required on case updates.
- Responsible for ensuring accounts are updated and accurate, submitting IT escalations if required.
- Experience and knowledge in the healthcare management industry including Prior Authorizations, Appeals, Medicare Part D, Medicaid, Managed Care, and Commercial plans is preferred.
- Excellent observation skills to easily identify trends and problems while providing solutions.
- Superior written & verbal communication skills.
- What is expected of you and others at this level
- In-depth knowledge in technical or specialty area.
- Applies advanced skills to resolve complex problems independently
- May modify process to resolve situations.
- Works independently within established procedures
- may receive general guidance on new assignments.
Nice to have
- High School Diploma, GED or equivalent work experience, preferred
- 3-6 years of experience, preferred
- Experience in phone-based customer service preferred.
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Paid parental leave
- Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background.
- Cardinal Health is an
- Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Equal opportunity
- Equal Opportunity/Affirmative Action employer.
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