LA28 (Web)
Associate, Specialized IT Support Technician (Executive)
Los Angeles, California, United States
No sponsorshipDetected 8 days ago
About the role
- LA28 does not provide relocation assistance.
- LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games.
- The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles' third time hosting an Olympic Games and first time welcoming the Paralympic Games.
Responsibilities
- Develop and maintain formal helpdesk operating procedures for consistency and productivity
- Provide independent support including installing, diagnosing, repairing, maintaining, and upgrading computer hardware and equipment to ensure optimal workstation and network performance, and security compliance
- Respond to critical outages and/or requests by developing proactive solutions to help maintain a stable and secure operation
- Manage the repair of laptops, desktops, and other hardware, software, and AV by utilizing outsourced vendor support.
- Implement methodologies to improve first call resolution, manage stakeholder perceptions, and build strong internal relationships.
- Develop and maintain formal helpdesk operating procedures for consistency and productivity; communicate changes and update procedures collaboratively with Service Desk Management.
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