Vapi
Solutions Engineering Manager
San Francisco
Sponsorship not specifiedDetected 18 days ago
LLMsAI OrchestrationVoIP
About the role
- Most phone systems trap callers in menus and scripts.
- Total raised: $72M Why We're Hiring This Role: Vapi is moving deeper into enterprise, where every serious deal runs through a technical evaluation: architecture reviews, customer-specific demos, and working POCs.
- Our first Solutions Architects are on board and the enterprise pipeline is growing faster than individual contributors can carry it.
Responsibilities
- Build an agent yourself, wire up a telephony integration, and sit in on live enterprise deals.
- Manage capacity and deal assignment.
- Build the reusable artifact library: reference architectures, integration patterns, and objection responses.
- Own the numbers that matter, like technical win rate and time to go-live, and feed repeated product gaps back to engineering with data.
- We need someone to build the function, not just staff it.
- You'll own hiring, POC standards, demo assets, and how the team pairs with AEs.
- Build something worthy of love
- We finish what we start and build trust by being people others can count on.
- We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
Requirements
- You have 6+ years in a technical customer-facing role and 2+ years managing Sales Engineers or Solutions Architects, ideally through a stage where the team doubled.
- You've hired SEs before, and you can tell the difference between a polished demo and a strong engineer inside one interview loop.
- You have experience with voice, telephony, or contact center infrastructure, such as SIP, Twilio, Genesys, Five9, or similar systems.
- You know what a great SE looks like and can sell them on the role.
Compensation
- Real stake: We offer a competitive salary and excellent equity ownership
Benefits
- Real stake: We offer a competitive salary and excellent equity ownership
- Comprehensive health coverage: Medical, dental, and vision plans
- Flexible time off: Take what you need
- More: Catered meals, transportation, gym, and a $10k annual L&D budget
- Map current deal coverage and find where evaluations stall today.
Company info
- Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
- discovery, architecture, POCs, objection handling, and helping customers get live.
- Many of us are previous founders
- Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
- We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
This listing is sourced directly from Vapi's careers page and normalized into a canonical job model.