Niural
Manager, Customer Success
New York City
Sponsorship not specified$95k-$105kDetected 6 days ago
Account ManagementCustomer SuccessLeadershipCommunicationMentoring
About the role
- Team performance, development, coaching, feedback, and accountability
- Client issue triage and resolution, serving as the first leadership point of contact for complex client questions or service concerns
- Consistent adherence to internal processes, SLAs, communication standards, and follow-through expectations
Responsibilities
- Support for building a consistent and scalable client experience across the customer portfolio
- You will be responsible for team performance, coaching, client issue resolution, operational consistency, and helping build a high-accountability, service-driven culture as the team scales.
- Priorities can shift, processes continue to evolve, and we need leaders who can make sound decisions, support their teams, and keep work moving without waiting for perfect information.
Requirements
- 3+ years of experience managing a Customer Success, Client Services, Account Management, or Operations team in a B2B environment
- Experience managing through systems, processes, metrics, and service standards - not just relationships
- Comfort leading in a fast-moving environment where processes are still evolving
- Strong cross-functional communication skills and the ability to work effectively with internal operations teams
Nice to have
- Experience in a Series A/B startup environment, particularly in fintech, HR tech, or SaaS, is strongly preferred
Compensation
- $95k-$105k
Benefits
- Visibility into client health, recurring service issues, operational risks, and recommended process improvements
- In this role, you will manage a client-facing team that supports payroll, benefits, and PEO relationships, ensuring clients receive consistent, timely, and high-quality service.
This listing is sourced directly from Niural's careers page and normalized into a canonical job model.