Dynamic Lifecycle Innovations

Dynamic Lifecycle Innovations

Customer Experience Coordinator

Onalaska, WI

Sponsorship not specified$21k-$24kDetected 27 days ago
SalesforceCRMAccount ManagementAccountingExcelQuickBooksLogisticsERPInventory ManagementCustomer SupportCommunicationTime ManagementAdaptabilityOrganizational SkillsMicrosoft Office

About the role

  • As a Certified Great Place to Work® since 2017, we've built a team culture that's rewarding, engaging, and FUN!
  • It's how we ensure the best mutual fit, not just for what you can do, but for how you'll thrive here long-term.
  • You'll serve as a customer advocate behind the scenes, gathering and exchanging information with accuracy, urgency, and care.

Responsibilities

  • Learn, grow, and lead at an enterprise level
  • Coordinate with internal teams to support billing, settlement data, service issues, order details, business review data, and other customer-related reporting needs.
  • Build customer orders and settlement reports, either on a per-load basis or as part of finalized end-of-month reporting.
  • Support the onboarding of newly landed accounts as they transition from Sales to the Customer Experience Team.
  • Maintain accurate and up-to-date customer information within Dynamic's CRM, ERP, and other internal systems.
  • Own and maintain the Quality Log by documenting customer concerns, following up with internal stakeholders, and helping verify that sustainable corrective action has taken place.
  • Partner with internal stakeholders to update processes, clarify customer expectations, and keep service delivery consistent and professional.

Nice to have

  • B2B customer service or account management experience.
  • Basic accounting or financial knowledge, QuickBooks experience, Salesforce experience, advanced Excel skills, or report development experience.
  • 🧠 Skills & Abilities (Head)
  • You're highly organized, detail-oriented, and comfortable working in systems throughout the day.
  • You bring strong written and verbal communication skills, solid time management, and the ability to turn customer and internal requests into clear next steps.
  • You're comfortable working in Excel, reviewing data, entering information with precision, and creating or supporting reports that help others make decisions.
  • You can gather information from multiple sources, connect the dots, and follow through without letting details slip through the cracks.
  • ❤️ Who You Are (Heart)

Skills

  • 💼 Briefcase - your experiences, skills, and results from past roles

Compensation

  • $20.50 - $24.00 Per Hour
  • 401(k) with company match
  • 🌍 Your Purpose
  • As the Customer Experience Coordinator, you'll play an important role in creating an exceptional experience for Dynamic's customers by keeping information accurate, orders moving, reports on track, and internal teams aligned.
  • You'll serve as a customer advocate behind the scenes, gathering and exchanging information with accuracy, urgency, and care.
  • Whether you're supporting ITAD or Recycling customers, building orders, compiling settlement data, tracking service details, or maintaining customer records, your work will help ensure customers receive responsive, reliable, and high-quality support.

Benefits

  • Comprehensive health benefits starting the first of the month following hire
  • Profit sharing
  • Generous paid time off and paid holidays

Company info

  • Customer Experience Coordinator
  • At Dynamic Lifecycle Innovations, we give electronics their next best life while protecting our planet and our customers' interests.
  • But don't just take our word for it- see what our Team Members have to say.
  • Certified Great Place to Work® since 2017
  • We live our values-not just talk about them
  • ⚖️ Equal Employment Opportunity
  • Dynamic Lifecycle Innovations is an equal opportunity employer and is committed to providing fair employment opportunities for all based on merit.
  • For positions subject to state contract requirements, we adhere to state affirmative action obligations and take proactive steps to ensure equal opportunity in our hiring practices.
  • We do not discriminate or make any employment decisions on the basis of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other characteristic protected by law.
  • Serve as a point of contact for small and medium-sized business customers, primarily through email and occasionally by phone.

Visa & Work Authorization

  • or make any employment decisions on the basis of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other characteristic
Apply directly at Dynamic Lifecycle Innovations →Create a free account for alerts like thisView Dynamic Lifecycle Innovations immigration profile

This listing is sourced directly from Dynamic Lifecycle Innovations's careers page and normalized into a canonical job model.