Zoetis
Diagnostics Technical Support Representative
US Remote · Mid · Full-time
Sponsorship not specified$23k-$37kDetected 1 day ago
CRMExcelERPCustomer SupportClinical Laboratory TechniquesResearchLab ResearchCommunicationProblem SolvingCritical ThinkingAdaptabilityMicrosoft Office
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odds of building a lasting career here
39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card follow-through: 89%
Of 18 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 516 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- The Diagnostics Technical Support Representative will be involved in all phases of the support process including taking phone calls, emails, connectivity voice mails, assisting general Technical Support Representatives and documenting calls.
- The Diagnostics Technical Support Representative specializes in diagnostic connectivity with our point-of-care blood analyzers in a veterinary environment primarily to assist End Users, Field Representatives, and Distribution Partners with all aspects of configuration and connectivity integration, operation, applications, and problem resolution on any veterinary information systems products.
Responsibilities
- Answer incoming requests for technical support, providing prompt and accurate technical assistance troubleshooting and resolving information systems problems for veterinary practices, laboratory research, and veterinary academic settings.
- Specialize in connectivity and integration issues, prepare and review product support information, develop fault isolation processes, and implement complaint documentation procedures.
- Work with various other departments as needed such as Product Management, Repair, Engineering, Product Support Group, Quality, VMRD, Field Sales, Field Tech Services, Customer Service and VMIPS in relation to support activities.
- Diagnostics Technical Support Representative
Requirements
- Language Ability: Ability to read general business periodicals, professional journals, technical procedures, or government regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Active Listening: Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Math Ability: Basic math skills required.
- Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Computer and Equipment Skills: To perform this job successfully, an individual should have working knowledge and experience with basic computer programs such as Microsoft Access, Excel, Word, Outlook, and Web Mail.
- Presentation Skills: knowledge of media production, communication, and dissemination techniques and methods.
Nice to have
- Associates degree in Computer Engineering, Software Engineering or equivalent work experience is preferred.
- Certified Veterinary Technician with IT background accepted.
- Point of care diagnostic experience preferred.
- Experience with CRM systems, ERP systems, and contact center telephone systems preferred.
- Bilingual considered a plus (French, Spanish, Portuguese)
- Preferred experience working with PMS systems, Clinical Laboratory Systems, and laboratory workflow
- Preferred experience with Network routers/switches installation, maintenance and troubleshooting
Skills
- Some travel required
- Oral Communication
- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
- Written Communication
- Writes clearly and informatively; able to read and interpret written information.
- Problem Solving
- Identifies and resolves problems in a timely manner; uses reason even when dealing with emotional topics.
- Dependability
- Planning/Organizing
- Safety and Security
- Ethics
- Presentation
Compensation
- The U.S. base salary range for this full-time position is $23.10-$37.00.
Company info
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- We offer reasonable accommodations as an alternative if requested by an individual with a disability.
- Assist customers, regional sales managers, diagnostics specialist, distributors, and strategic marketing partners in answering questions and resolving problems in the areas of connectivity, product performance, technical inquiries, applications, and operations training.
Equal opportunity
- Initiate orders to send product for troubleshooting purposes, replace defective product, or customer accommodation.
Visa & Work Authorization
- Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers.
This listing is sourced directly from Zoetis's careers page and normalized into a canonical job model.