Chanel

Chanel

Group Director, Personalization & UX Research

New York · Director

Sponsorship not specified$127k-$180kDetected 2 days ago
Machine LearningA/B TestingUX ResearchLogisticsCustomer SupportResearchLeadershipCommunicationCollaborationMentoring

About the role

  • CHANEL is seeking a Group Director, Personalization & UX Research to join the Digital & Client Experience (DCX) organization onsite in New York City.
  • Strategic Personalization Vision & Roadmap
  • Act as a thought leader and advocate for personalization and experimentation, influencing senior leaders and aligning global and local stakeholders on strategy, priorities, and best practices

Responsibilities

  • Since 2011, Fondation CHANEL's mission is for women and girls to be free to shape their own destiny.
  • Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
  • Develop and oversee a strategic roadmap to achieve dynamic personalization, prioritizing initiatives that connect client journeys across channels and deliver measurable business impact
  • Manage large-scale, complex, and technically demanding projects in partnership with Tech, Digital, CEM, Data, and Artistic Direction teams
  • Establish best practices for experimentation design, execution, and measurement across digital and omnichannel touchpoints
  • Build and sustain a community of practice around UX research and experimentation, facilitating weekly U.S. taskforce calls and maintaining strong relationships with global and regional partners
  • Prioritize initiatives across roadmap projects and business-as-usual activities, maintaining clear focus and ensuring the team is resourced to deliver meaningful impact
  • Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.
  • Chanel is a private company whose values are grounded in creating conditions for people to perform at their best and feel fulfilled and confident in their work.
  • We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Requirements

  • Identify the process, governance, and capability shifts required to accelerate transformation, remove friction, and scale personalization effectively

Nice to have

  • Position based in New York City
  • Minimum of 10 years relevant experience in digital personalization, experimentation, or UX research with demonstrated success in driving personalization and experimentation strategies at scale.
  • Bachelor's degree, or higher, preferred

Compensation

  • The anticipated base salary range for this position is $127,000-$180,000.
  • A base salary is one component of the total compensation for this position.
  • Other forms of variable pay [may/will] be offered for this position.

Benefits

  • Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
  • Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
  • Generous paid time off policies to include vacation, holiday, sick and volunteer days
  • Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
  • Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
  • and perks are dependent on eligibility and subject to modification by Chanel at any time.
  • Define and lead CHANEL's long-term digital personalization strategy across all three divisions, aligning closely with business priorities, divisional objectives, and the broader client experience vision

Company info

  • Group Director, Personalization & UX Research
  • At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
  • We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
  • We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
  • Strong leadership and people management experience, with a track record of building and developing high performing teams with highly specialized skill sets
  • Deep expertise in personalization and testing platforms, with hands-on experience managing complex technology ecosystems; familiarity with Monetate is a plus
  • Strategic mindset paired with strong technical fluency, comfortable partnering with Tech teams and guiding complex system evolutions from vision through to delivery
  • Proven ability to influence and align diverse stakeholders across global and local organizations, navigating complexity with a well-informed, persuasive point of view
  • Exceptional attention to detail and a rigorous approach to quality, ensuring that personalization and experimentation outputs meet the highest standards of accuracy and impact
  • Excellent communication and storytelling skills, with the ability to translate technical concepts and data-led insights into compelling narratives for executive and cross-functional audiences
  • We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.
  • We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Equal opportunity

  • At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
  • Chanel Community:
  • CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
  • Employees are encouraged to take time off annually to volunteer through the CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Visa & Work Authorization

  • US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln
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This listing is sourced directly from Chanel's careers page and normalized into a canonical job model.