Liberty University

Student Service Center Counselor I

Lynchburg, VA · Full-time

Sponsorship not specifiedDetected 23 days ago

CRMCustomer SupportCiscoCommunicationProblem Solving

About the role

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Assist in serving visitors and callers in the areas of the Registrar, Student Accounts, and Financial Aid departments by accurately navigating the CISCO, BANNER, APEX, SWIPER, and CRM systems.
Assist parents and students by quickly identifying issues and directing them to solutions as determined by appropriate policies and procedures.
This requires a wide knowledge base of the various schools and departments across the university, in order to give accurate information.

Responsibilities

Maintain a detailed working knowledge of the Liberty University website to efficiently assist students.
Maintain familiarity with all staff directories for the Registrar, Student Accounts, Financial Aid, and other departments around campus to direct students appropriately.

Requirements

Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.
Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
Frequently required to sit for extended periods to perform deskwork or type on a keyboard.
Regularly required to hear and speak in order to effectively communicate orally.
Occasionally required to stand, walk, and climb stairs to move about the building.
If the employee is required to travel in performing the duties and responsibilities of the position, the use of one's personal vehicle (or LU vehicles) may be required for travel.
Occasionally required to assist with events outside of normal business hours, including but not limited to Commencement exercises.
Possess public communication skills that allow professional representation of Liberty University to a variety of business, government, and community customers and associates.
Strong organizational skills.
Excellent purchasing systems and computer skills.
Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
Occasionally required to travel to local and campus locations.
Handle materials, reach overhead, kneel, or stoop in order to conduct business.
Regularly lift 10 or fewer pounds.
Consistently review electronic documentation of various formats and process data on the computer through various systems and file types.

Compensation

All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and pri

Company info

The Student Service Center Counselor is primarily responsible for being the face of the Student Service Center by assisting visitors in person and in the Call Center in the areas of Registrar, Student Accounts, and Financial Aid in a timely and accurate manner.
This position requires that the employee remains up to date with all current policies within the Registrar, Student Accounts, and Financial Aid departments in order to best service our customers.
Continuously work to improve customer service skills to maintain the highest standards of service both in person and on the phone with customers.

Equal opportunity

The University is an Equal Opportunity Employer.
The University's hiring practices and EEO discrimination practices are in full compliance with both federal and state law.

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This listing is sourced directly from Liberty University's careers page and normalized into a canonical job model.