Deepgram

Deepgram

Solutions Architect (EST or PST)

USA | Remote

Sponsorship not specifiedDetected 97 days ago
JavaScriptTypeScriptPythonRustC++AWSGCPAzureCloud PlatformsDockerKubernetesNLPCustomer SuccessCustomer SupportCommunicationCollaborationProblem Solving

About the role

  • Deepgram's voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency.
  • There is no organization in the world that understands voice better than Deepgram.
  • At Deepgram, we expect an AI-first mindset-AI use and comfort aren't optional, they're core to how we operate, innovate, and measure performance.

Responsibilities

  • Own complete post-sales customer engagements, providing direct technical guidance and solutions
  • Lead the technical resolution of complex customer support issues, serving as an escalation point for challenging technical problems
  • Design and implement systematic improvements to our support process and infrastructure
  • Create automated solutions and self-service tools that address common customer challenges
  • Analyze support ticket patterns to identify product improvement opportunities and preventative measures
  • Collaborate with product and engineering teams to advocate for customer needs and influence roadmap priorities
  • Partner with the broader Applied Engineering team to share knowledge and balance support workload
  • 30% - Building automation and scalable support solutions
  • 10% - Developing documentation and self-service resources

Requirements

  • 3+ years of experience in technical support, solutions engineering, or similar customer-facing technical roles
  • Experience with speech recognition, NLP, or related AI technologies
  • THIS INDIVIDUAL MUST BE BASED WITHIN EITHER EASTERN OR PACIFIC TIME IN THE US.

Compensation

  • Annual wellness stipend

Company info

  • We work closely with our Customer Success and Developer Experience (DX) teams to ensure a positive, growth-focused experience for our customers.
  • Develop technical documentation, guides, and best practices that enable customers to self-solve issues
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This listing is sourced directly from Deepgram's careers page and normalized into a canonical job model.