Axis Communications
Technical Support Representative
USA - MA - Chelmsford · Full-time
Sponsorship not specified$10k-$20kDetected 30 days ago
CRMCustomer SupportIntercomCommunicationTime ManagementMicrosoft Office
About the role
- We just happen to provide cutting-edge security solutions across the globe.
- This is a Hybrid position (one week onsite in the office and one week remote/work from home) based out of our Chelmsford, Massachusetts headquarters (after completing initial training and meeting desired KPI's).
- Employees are welcome to work full time in the office if they prefer.
Responsibilities
- Provide first call resolution whenever possible and escalate calls/cases to technical or sales support as necessary
- Develop basic product knowledge
- Relevant experience in a call center, customer service, or support environment, including troubleshooting calls
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Employee is occasionally required to lift 10-20 lbs.
Nice to have
- 11:30 a.m. to 8:00 p.m. shift, and Spanish language is always a plus!
- Answer inbound customer inquiries via telephone, chat, and online helpdesk
- Collect and confirm database information for each customer
- Open and update cases in the customer relationship management system, documenting actions taken and outcome
- Excellent communicator, written and oral
- Excellent customer service skills
- Time management and multi-tasking
- Strong computer skills
Compensation
- $53,000 annually (English only role)
- $56,750 annually (Bilingual
Benefits
- Inspire you to grow and develop through employer-offered training as well as tuition reimbursement
- Take care of more than just the 'work you', but rather the 'whole you' through our health, dental, vision, and fitness/health and wellness programs
- Support parents and children through paid parental leave and help alleviate costs through a dependent care reimbursement account
- Encourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after!)
- Help prepare for your life after retirement through our 401(k) program and employer matching
Company info
- Educate customers about website information availability
- What We Are Looking For…
- What we offer...
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This listing is sourced directly from Axis Communications's careers page and normalized into a canonical job model.