Relaypro

Relaypro

Customer Success Specialist II- Hospitality

Raleigh, NC · Mid

No sponsorshipDetected 1 day ago
CSSAccount ManagementLead GenerationCustomer SuccessLeadershipCommunication

About the role

  • The Customer Success Specialist II (Hospitality) is a vital revenue-owner and value-driver within our hospitality sector.
  • The role is a tactical strategist responsible for managing a dedicated Mid-Market book of business, focusing on site-level health, value realization, and retention.
  • In this role, you will master the customer life-cycle for a wide array of use cases.

Responsibilities

  • Revenue Ownership (Retention & Site Expansion): Own the net-revenue growth for your mid-market portfolio.
  • Value Realization & Book Management: Proactively manage accounts across the lifecycle, using data to assess performance and prioritize efforts.
  • Multi-Threaded Relationship Building: Cultivate intentional stakeholder relationships across departments and functions.
  • Partner with Product, Marketing, and Sales to ensure that general roadmap applications are effectively positioned for our largest industry sector.
  • Partner with Support and Billing to ensure any escalations have timely resolution.
  • Operational Excellence: Optimize the use of internal tools and systems to improve account management efficiency.
  • you see the story behind it and can recommend the next best action to drive adoption.
  • Sector Curiosity: A self-starter who stays engaged with industry trends. You apply self-taught knowledge of the segments you manage to strengthen your account strategies and build credibility in customer partnerships.
  • Come build it with us.

Requirements

  • Ability to communicate with structure and intent.
  • You can synthesize complex customer data into clear narratives and navigate difficult conversations with composure and empathy.
  • Strategic Communication: Ability to communicate with structure and intent.
  • Commercial Acumen: Proven experience owning a revenue expansion and retention number.
  • You are comfortable navigating contract renewals and connecting product features to a customer's bottom line.

Skills

  • The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, with 500% YoY growth.
  • The "CSS"

Benefits

  • Analytical Mindset: Ability to independently interpret health and usage metrics to assess account performance.
  • If you're joining our Raleigh-based HQ, you'll have access to a world-class onsite fitness center with instructor-led classes, plus tennis, basketball, pickleball, and cycling

Company info

  • Relay is the Intelligent System of Action for the physical economy.
  • While the digital revolution has often left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem.
  • We aren't just selling radios, we're building the digital foundation for the 80% of the global workforce that doesn't work at a desk.
  • Why Join Relay?
  • Join a hyper-growth company trusted by over 10% of the Fortune 500, continuing to move upmarket with massive impact.
  • With 47% of our revenue from $100K+ ARR customers and 135% Net Revenue Retention (NRR), you'll be joining a company rooted in value creation.
  • We're dedicated to helping you do the best work of your life (BWIML), investing in your growth through L.I.T., living our CHASE values, and learning from incredibly talented, supportive teammates who make the work (and the wins) better every day.
  • Now, here's what we're building, and where you come in.
  • This is hybrid role based in our Raleigh, NC headquarters, requiring 3 days per week in the company office (Monday/Wednesday/Friday).
  • This role is anticipated to have travel requirements up to 20%.
  • You model strong ownership and adaptability.
  • You are a problem-solver who can restructure your execution strategy based on feedback and pattern recognition to improve site-level outcomes.
  • About Relay | Culture, Benefits & Perks
  • Our culture hinges on Relayers getting LIT up in an environment that fosters Learning, Impact, and Teamwork, where we CHASE the best work of our lives.

Visa & Work Authorization

  • At this time Relay is unable to provide sponsorship for employment.
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This listing is sourced directly from Relaypro's careers page and normalized into a canonical job model.