Klaviyo

Director of Engineering, Infrastructure

Boston, MA · Director

Sponsorship not specified$244k-$366kDetected 29 days ago

HelmSite Reliability EngineeringPlatform EngineeringA/B TestingExcelOnboardingCustomer SuccessLeadershipCommunication

About the role

If you're a close but not exact match with the description, we hope you'll still consider applying.
Want to learn more about life at Klaviyo?
This role is all about defining the pillars of our infrastructure, compute, storage, networking, observability, and setting a robust set of principles that guide their use.

You possess a deep understanding of SRE principles, with proven expertise in designing effective SLOs and SLIs, managing incidents, and ensuring capacity planning and operational continuity.
You have experience with LiveSite (the enterprise web platform) and understand the infrastructure requirements, integration patterns, and operational demands that come with supporting enterprise-grade web at scale.
You have a proven track record of standing up or strengthening LiveSite culture inside engineering orgs.
Your hands-on experience with AI makes you AI-curious, and you're eager to leverage it to drive smarter, more efficient infrastructure operations.
You possess a keen ability to balance strategic thinking with tactical execution, ensuring infrastructure solutions not only meet current needs but are future-proof and scalable.

Previous experience in transforming internal platforms into productized services, complete with SLAs and developer experience-focused roadmaps.
Background in architecting data-centric and event-driven systems at a large scale, particularly within a high-growth environment.
Established partnerships with centralized data platforms, defining clean ownership boundaries and integrating efficiently with existing workflows.
Proven track record of optimizing both cost-to-serve and reliability metrics in a scaling SaaS company, driving significant impact on the bottom line.
Why This Role Matters
The Director of Production Infrastructure at Klaviyo is a mission-critical role that directly influences the core foundations of our technology stack.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and
Range For US Locations:
$244,000 - $366,000 USD
Our salary range reflects the cost of labor across various U.S. geographic markets.

The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.

This listing is sourced directly from Klaviyo's careers page and normalized into a canonical job model.