Twin Health
Health Coach
Remote, USA · Contract
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About the role
- Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.
- Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.
- Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members.
Responsibilities
- Use AI-powered tools and other resources as the primary basis for member support, metrics-driven insights, and coaching direction
- Use AI-powered tools to support daily member rounding in addition to scheduled visits, and complete progress notes and chats within 24 business hours
- Collaborate closely with coaching team colleagues, providers, registered nurses, and operations teams to drive a seamless member experience
- Participate in ongoing pilot programs and support additional programs as needed, including new tools or workflow changes
- Participate in collecting member testimonials to support partner success needs
- Maintain a high-volume, uncapped caseload that will fluctuate based on business needs
- Maintain flexibility to work any shift (at least 2 evening shifts per week) or change shifts based on business needs
- Strong team player who collaborates effectively in a fast-paced environment
- Strong interpersonal skills with the ability to deliver clear, concise communication
- Provide clear insights and updates to team members, leadership, and cross-functional partners
Requirements
- Experience and comfort supporting cardiometabolic conditions (T2D, pre-diabetes, obesity)
- Experience thriving in a high-growth, quickly changing environment (startup experience), including comfort with ambiguity and frequent change
- Experience and enthusiasm for delivering back-to-back coaching via video calls
- Prior experience in a W-2, employee-model coaching or clinical role (rather than solely independent/1099 contractor work)
- Strong computer skills (Google Workspace, Slack, EHR) and ability to work from a computer for extended periods
- At least 2 years of experience in a metabolic health coaching role or dietitian setting
- Demonstrated comfort and enthusiasm blending motivational interviewing and behavior-change coaching with metrics-driven, AI-informed direction - this is core to the role, not a supplemental skill
- Proficient in navigating complex technology, including the remote member app, AI systems, and internal dashboards, with the ability to learn new tools quickly
- Demonstrated experience managing a high-volume, uncapped caseload, or clear ability and willingness to do so
- Comfortable operating within a fixed schedule, standardized SOPs, and a structured coaching model
- Open mindset; flexible and adaptable to frequent process, tool, and schedule changes
- Prior experience maintaining a high-volume, uncapped caseload
- This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Compensation
- A competitive compensation package in line with leading technology companies
- Act as a team player, providing coverage for weekend and holiday on-call responsibilities (approximately 2-4x per year) and unplanned PTO visit coverage
Benefits
- Motivate, coach, and provide exceptional service and support to members to achieve health goals as designated by the Twin app
- Provide general education on healthy eating principles, meal planning basics, and lifestyle strategies - without crossing into Medical Nutrition Therapy or individualized therapeutic nutrition
- Opportunity for equity participation
- Unlimited vacation with manager approval
- 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
- 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
- 401k retirement savings plan
Company info
- At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care.
- We start by building a dynamic model of each person's metabolism - drawing on thousands of data points from CGMs, smartwatches, and meal logs - that maps their personal path to better health.
- Working here
- Back-to-back 15- and 30-minute video coaching sessions across a high-volume, uncapped caseload
- Reviewing AI-surfaced member data (glucose trends, weight, sleep, engagement) before and during sessions to guide the conversation
- Daily AI-assisted member rounding between scheduled visits, plus progress notes and chats completed within 24 business hours
- Following SOPs for coaching structure, documentation, and escalation - with limited discretion to deviate from the standardized model
- Adapting to frequent changes in tools, protocols, and schedules as Twin scales
- Onboard, activate, and manage members as part of a seamless coaching experience
Visa & Work Authorization
- This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
This listing is sourced directly from Twin Health's careers page and normalized into a canonical job model.