Intercom
Principal Customer Success Manager, Enterprise
San Francisco, California · Principal
Sponsorship not specified$222k-$266kDetected 1 day ago
A/B TestingProduct ManagementProduct StrategyProcurementCustomer SuccessCustomer SupportIntercomAdaptability
About the role
- The OTE range for candidates within the San Francisco Bay Area is $222,300 - $265,550.
- The base pay range is subject to change and may be modified in the future.
Responsibilities
- experimentation & building is encouraged & celebrated.
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home.
Requirements
- 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
- Experience with business process mapping, requirements analysis, and solution design at enterprise scale.
- Strong technical acumen and genuine passion for AI - comfortable engaging with technical concepts and holding meaningful conversations with engineering and product teams (coding not required).
- Ability to evaluate AI performance data - automation rate, resolution rate, CSAT deflection - and translate metrics into compelling business outcomes.
- Ability to simplify and communicate complex problems clearly across audiences - from technical teams to boards.
- Experience leading large-scale enterprise transformation programmes involving AI, automation, or modern customer service platforms.
- Proof of eligibility to work in the United States is required.
Skills
- Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc.
Compensation
- The base pay range is subject to change and may be modified in the future.
- The OTE range for candidates within the San Francisco Bay Area is $222,300 - $265,550.
Benefits
- We are a well-treated bunch with awesome benefits!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Flexible paid time off policy
- Paid Parental Leave Program
- All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
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This listing is sourced directly from Intercom's careers page and normalized into a canonical job model.