Housecall Pro

Senior Director, Customer Success

United States · Director · Contract

Sponsorship not specified$135k-$150kDetected 25 days ago

Customer SuccessLeadershipCommunicationCollaborationProblem SolvingMentoringAdaptability

About the role

You are responsible for setting the direction and performance standards for the team, ensuring alignment with broader business objectives.
Your focus is on fostering a proactive customer success culture, driving operational efficiency, and continuously improving the customer experience.
You work cross-functionally with other leaders to ensure seamless service delivery, advocate for customer needs, and contribute to overall business growth.

Help us build solutions that build better lives.
the home service professionals that support America's 100 million homes.
Define and implement the strategy for the Customer Success department, aligning with company objectives
Lead, mentor, and develop teams of customer success managers and professionals to ensure high performance
Drive the development and execution of initiatives to enhance the customer journey, satisfaction, and retention
Establish and manage key performance indicators (KPIs) to monitor the effectiveness of customer success efforts and make data-driven adjustments
Collaborate cross-functionally with product, sales, and operations teams to ensure a seamless customer experience
Identify opportunities for process improvements and innovation within the department to drive better outcomes
We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe.

Bachelor's degree in a relevant field
10+ years of experience in customer success or related area
Track record of integrating AI and emerging technologies into organizational strategy and operations to accelerate innovation and scale
Proven track record of driving customer satisfaction and retention
Ability to inspire and motivate teams, fostering a culture of high performance and accountability
Strategic thinker with a strong ability to execute on complex initiatives in a fast-paced environment
5+ years leading teams of 50+ including developing and leading first and second line leaders

This role is open to candidates and the expected salary range for this role is $135,000-$150,000 + 30% bonus.

health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits.
A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off

You shape the department's culture by exemplifying company values and cultivating an environment of trust, collaboration, and high performance.
We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together-no matter where they're based.
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.

This listing is sourced directly from Housecall Pro's careers page and normalized into a canonical job model.