Concentrix

Concentrix

Senior Solution Architect-Customer Experience - CX Solutioning

USA, FL, Work-at-Home · Senior · Full-time

Sponsorship not specified$110k-$160kDetected 14 days ago
UX DesignSalesExcelCustomer SupportResearchCommunicationMicrosoft Office

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odds of building a lasting career here

50Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role65
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • The global technology and services leader that powers the world's best brands, today and into the future.
  • We're solution-focused, tech-powered, intelligence-fueled.
  • We shape new game-changing careers in over 70 countries, attracting the best talent.

Responsibilities

  • Collaborate with Professional Services leaders and team members to design robust, scalable, and client-ready solutions.
  • Develop the solution approach, including estimated timelines, ROI models, presentation materials, and supporting documentation.
  • Identify, manage, and resolve issues that may impact solution quality, delivery timelines, resources, or client expectations.
  • Partner with Sales and Finance teams to evaluate pricing strategies, determine recommended approaches, and support approval processes.
  • Contribute content for scope of work documents, proposals, and contract-related materials.
  • Support Sales Representatives in gathering appropriate resources to follow Concentrix processes and protections, including Non-Disclosure Agreements, Deal Review, Legal, Security Risk/Controls, and related requirements.
  • Contribute to continuous improvement of the opportunity management process to help the team work more efficiently and deliver effective messaging.

Requirements

  • The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position.
  • Experience with bots, self-service applications, and communication channels such as Voice/IVR and Messaging/Chat/Omni.
  • As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.
  • Bachelor's degree or 8+ years of related experience in one or more of the following areas: consulting, user-centered design, voice/digital bots/channels, customer experience, industry verticals, contact center operations, cloud services, sales support, or marketing.
  • Knowledge of user experience design and customer experience best practices.
  • Excellent written and verbal communication skills, with the ability to present information effectively to internal and external stakeholders.
  • Advanced Microsoft Office skills, including Excel, PowerPoint, Word, and Visio.
  • Proven ability to organize and prioritize projects in a fast-paced, deadline-driven business environment.
  • Demonstrated ability to take initiative, show ownership, and focus on continuous improvement.
  • Strong customer service mindset, professional presence, and consultative approach.
  • Solid understanding of business operations and industry dynamics, with demonstrated business acumen.
  • Demonstrated ability to comprehend, analyze, and interpret information to support solution development and decision-making.
  • The base salary range for this position is $110,000 - $160,000 a year, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

Compensation

  • The base salary range for this position is $110,000 - $160,000 a year, plus incentives that align with individual and company performance.

Benefits

  • available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

Company info

  • Join us and be part of this journey towards greater opportunities and brighter futures.
  • Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants.
  • And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Equal opportunity

  • Concentrix is an equal opportunity and affirmative action (EEO-AA) employer.
  • We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
  • For more information regarding your EEO rights as an applicant, please visit the following websites:
  • Accommodation:

Visa & Work Authorization

  • In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.
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This listing is sourced directly from Concentrix's careers page and normalized into a canonical job model.