Grafana Labs

Senior Observability Architect

United States (Remote) · Senior

Sponsorship not specified$204k-$260kDetected 13 days ago

PrometheusGrafanaSalesforceCRMAccount ManagementCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationProblem Solving

About the role

At Grafana Labs, we're redefining what post-sales technical partnership looks like-and it starts with the Observability Architect.
This is a role for deeply technical experts who are ready to step into strategic leadership with our most important customers.
As an Observability Architect, you will be the technical owner of long-term customer success.

Provide expert-level troubleshooting and guidance to drive adoption.
Collaborate with clients to develop and execute technical roadmaps.
Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features.
Develop and maintain strong, long-term relationships with key stakeholders.
With the support of our Engagement Managers and Onboarding Solutions Architects, own customer lifecycle.
Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment.
Develop and deliver technical documentation, guides, and tutorials.

Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages.

5+ years of technical sales, TAM or other post sales technical experience, ideally with open source technologies, or in the observability space.
Great at connecting product usage to value (ROI).
Great at managing customer lifecycle.
You will be creative in solving customer adoption challenges.
You should have a technical mindset and a desire to grow technically.
Located on the West Coast
Bachelor's degree in Computer Science, Information Technology, Math or a related field (or equivalent experience).
Experience deploying and operating Kubernetes.

Grafana Cloud, our fully managed observability platform, is flexible and built for scale.
Learn more at grafana.com and follow us on LinkedIn and X.

You'll spot patterns, solve hard problems, and guide customers through their observability maturity curve with authority and clarity.
You'll also represent the technical voice of our customers internally-shaping product feedback and roadmap priorities by working closely with Engineering and Product Management.
Serve as the primary technical point of contact for a portfolio of Grafana customers.
Design the observability maturity journey of customers and assist them on that path.
Work alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement, calculate ROI, assess their satisfaction, and discuss upcoming needs and projects.

Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
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Employer: Grafana Labs is an equal opportunities employer.

This listing is sourced directly from Grafana Labs's careers page and normalized into a canonical job model.