Qualys
Customer Service Representative
Raleigh · Mid · Full-time
Sponsorship not specifiedDetected 13 days ago
Cloud PlatformsCybersecuritySOC OperationsSalesforceCRMAccountingExcelAuditingCustomer SupportCommunicationProblem SolvingTime ManagementOrganizational SkillsMicrosoft OfficeNetSuite
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odds of building a lasting career here
36Risky
Cap-exempt (no lottery)0
Sponsors this role75
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 19 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card follow-through: 100%
Of 15 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 497 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- The primary function of this position is to ensure that each customer interaction is a friendly and professional experience that addresses the needs of the customer in all stages of the customer service lifecycle within Qualys.
Responsibilities
- Perform account administration including account creation, updates and ongoing maintenance that arise from customer usage of the Qualys product line.
- The CSR is also responsible for coordinating logistic support of the Qualys' Scanner Appliance, a computer appliance that plays a critical role in the delivery of our primary service.
- Maintain and update Standard Operating Procedures (SOP) using the Customer Support Wiki
- Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
- The Customer Service Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment.
- The Customer Service Representative (CSR) works closely with Technical Support, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions.
- Customer relationship building and teamwork are key success criteria for this role.
Requirements
- Full-time position requires a minimum of 2+ years relevant experience in a customer service role or similar customer-facing job function
- Must be willing to work day and night shifts to support global requests
- Must have International and domestic shipping procedures experience
- Must possess exceptional customer service skills and have a demonstrated track record of prior success with delivering industry-leading customer service
- Must have exceptional organizational skills, attention to detail and time management skills
- Must have outstanding problem-solving, troubleshooting and analytical skills.
- Must be an excellent written and verbal communicator via telephone and email communication
- Requires proficiency with applications such as Google Apps, Microsoft Word, Microsoft Excel, Safari, Internet Explorer, Firefox
- Must possess general knowledge of computer networking concepts, products, and protocols
- Must be able to adapt and excel in a dynamic and fast-paced environment
Nice to have
- Preferred to have PO/Sales order processing understanding/experience
- General knowledge of CRM applications is preferred.
- NetSuite and Salesforce experience a definite plus
- Experience in a SaaS environment a plus
Compensation
- The Qualys service is used today by more than 6,700 customers in over 100 countries, including a majority of the Forbes Global 100, and performs more than 1 billion IP scans/audits per year.
Company info
- The CSR is responsible for processing customer service, administrative and technical requests via phone and email to support Qualys customers and partners.
- Logistic management of the Scanner Appliances, processing and tracking of global Appliance shipments for new prospects, customers and partners, as well as the processing of Appliance RMAs.
Visa & Work Authorization
- The successful applicant will be performing work in FedRAMP environments, and therefore, must be a U.S. Person (i
This listing is sourced directly from Qualys's careers page and normalized into a canonical job model.