Industrious

Regional Director, West - Tenant Experience Management

San Francisco · Director

Sponsorship not specified$120k-$135kDetected 63 days ago

ForecastingPerformance ManagementLeadershipCommunicationMentoring

About the role

Help us shape the future of office life.
This is a unique opportunity to bring Experience by Industrious' high hospitality standards to life at scale, and to help define a new category of workplace experience for the commercial real estate industry.
As a GM, you'll be at the center of a dynamic, people-focused business.

Others, you might be building an operations playbook, troubleshooting a service issue, or supporting a team member with their growth and development.
Drive Operational Excellence Across a Regional Portfolio
Lead the daily execution of tenant engagement and amenity programs
Drive consistent execution of hospitality, amenity, and marketing standards across both directly managed and PM-managed teams
Support the onboarding and activation of new, ensuring a seamless transition from launch to steady-state operations
Lead and Elevate Teams Through Direct and Dotted-Line Leadership
Lead teams and partner with Property Management-led teams and third-party vendors to deliver top-tier service
Equip Property Management partners with tools, frameworks, and guidance to effectively manage community and amenity staff
Identify training needs and partner with internal teams to address them

7-10 years in multi-unit hospitality operations or similar experience.
Proven ability to operate effectively and independently in highly ambiguous environments that lack structure, processes, systems, or best practices
Experience translating ambiguous responsibilities into detailed, concrete project plans
experience executing efficiently against set project plans
Experience working in a metrics-based management culture
Experience with the commercial real estate industry

Excellent verbal and written communication skills, with the ability to clearly and tactfully articulate a point of view
some experience making compelling presentation materials preferred

Heavily subsidized medical, dental, and vision plans to support you and your family
Flexible paid time off, to maintain balance
Paid parental leave to help you welcome a new child and focus on what matters most
Annual professional development grants so you can keep learning and growing
401(k) retirement savings program to support long-term financial wellbeing
Wellness initiatives and additional employee support programs
Specific benefits may vary by role, location, and eligibility requirements

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry.
Everything we do comes down to creating great days for teams of all sizes and stages, including our own.
We believe that what makes a great day at work is the people on your team and the problems you get to solve together.
We're looking for people who love thinking outside the box and thrive in a truly collaborative setting.
As teammates, we encourage new ideas and toast every win.
We're excited about having a meaningful impact on people's workplace experience.
Great days also start when everyone can be their authentic self at work.
Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other.
Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness.
You are valued for who YOU are.
We celebrate our people as individuals who can accomplish great things when we work together as one team.
To learn more, visit www.industriousoffice.com/careers http://www.industriousoffice.com/careers.

Industrious is an equal opportunity employer that values diversity.
We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

licants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protec

This listing is sourced directly from Industrious's careers page and normalized into a canonical job model.