Qventus

Qventus

Senior Client Success Partner- Care Gap & Coding Automation

Remote, United States · Senior · Contract

Sponsorship not specified$40k-$60kDetected 13 hours ago
Machine LearningLLMsComplianceProduct ManagementRoadmappingEHR/EMRLeadership

About the role

  • Our first condition in the market is malnutrition, with additional conditions on the near-term roadmap.
  • CGCA is in an early and pivotal stage of its product lifecycle.
  • Each implementation directly shapes the product, the playbook, and the commercial model - including a free 2-month pilot structure that converts to a paid contract on the strength of demonstrated outcomes.

Responsibilities

  • Own the implementation end-to-end.
  • Lead CGCA pilots and early production deployments in partnership with a Technical Implementation Manager who owns the technical implementation.
  • You establish credibility with client leaders so they trust you to guide the launch - diagnose current-state workflows, build the launch strategy based on each site's realities, and partner with Product on any adjustments needed for that client to succeed.
  • Run a tight operating rhythm. Own weekly client meetings end-to-end - agenda, prep, facilitation, follow-ups, and action tracking - and keep both the client and Qventus team aligned on what's working, what isn't, and what's next.
  • Partner with Product and client leadership to make whatever changes are needed - product, workflow, or stakeholder - to land the conversion.
  • Channel client feedback into the roadmap. Own ensuring that learnings from each implementation make their way back to the Product team, and contribute to roadmapping conversations on how to best address that feedback.
  • Build the playbook and hand off to Delivery.
  • As CGCA matures from beta into a scaled, sellable product, document the implementation playbook, train and mentor Delivery team members, and own a clean handoff so Delivery can operate CGCA implementations independently as we reach GA.
  • Expand the surface area. Help shape how this role evolves as CGCA grows - whether that means moving from one condition to the next as each reaches handoff, or eventually building and leading a CGCA-specific Delivery function.
  • Strong project leadership instincts and the ability to lead matrixed teams (clinical, technical, operational) on both the client side and within Qventus with minimal supervision.

Requirements

  • You can run a meeting with a CMO and a frontline clinician in the same hour and make both feel heard, informed, and confident in Qventus.
  • Ability to translate AI-driven product capabilities into meaningful clinical and operational impact for the client.
  • Familiarity with EHR systems.
  • Ability to travel 40-60% nationwide.
  • Experience in inpatient hospital operations and/or clinical documentation integrity (CDI) and coding workflows
  • Experience standing up a new product line, new service offering, or new client-facing function at an early-stage company
  • Change management experience in clinical settings
  • Experience supporting pilot-to-paid commercial motions
  • Qventus participates in the E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA).

Compensation

  • $140,000 - $170,000 USD
  • Salary is just one part of the total rewards package at Qventus.

Benefits

  • Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.
  • We're inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-MB1
  • Care Gap & Coding Automation (CGCA) is Qventus' newest product line - a generative AI solution that helps health systems close documentation and coding gaps that drive material quality and financial outcomes.
  • 5+ years of professional experience in a client-facing role at a healthcare SaaS company, in healthcare consulting, or in a comparable role inside a complex healthcare provider organization.
  • Benefits and perks are subject to plan documents and may change at the company's discretion.

Company info

  • What We're Looking For

Equal opportunity

  • Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment.
  • Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Visa & Work Authorization

  • identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including tes
Apply directly at Qventus →Create a free account for alerts like thisView Qventus immigration profile

This listing is sourced directly from Qventus's careers page and normalized into a canonical job model.