Envipco

Envipco

Product Support Lead

Naugatuck, Connecticut, United States

Sponsorship not specifiedDetected 78 days ago
Supply ChainCustomer SupportElectrical EngineeringCommunication

About the role

  • Envipco offers a high energy, fast-paced environment with excellent growth opportunities.
  • The role involves maintaining detailed documentation, supporting product improvement efforts, and ensuring seamless product operations for end users.

Responsibilities

  • Tasks & Responsibilities · Stay up to date with new product developments to ensure we always deliver the highest level of service possible in all markets in Americas · Coordinate and provide support for the rollout of new software releases in the field · Respond to all to all support request, troubleshooting and resolving complex HW and SW issues from lead technicians or service managers (calls and mails) in a timely manner · Provide Backoffice, Installation support including networking setup, registration of machines etc. · Translate customer requests into R&D sprints as necessary · Produce service documentation.

Requirements

  • Mechanical, Electrical/Electronic & Software · Ability to effectively train other employees · Clear in communication, focused and patient · Strong written/verbal communication skills

Company info

  • Envipco is a leading reverse vending machine (RVM) technology company with over four decades of experience providing systems for all sizes of enterprise - from small to large - with customized recycling solutions.
  • We're looking for skilled, experienced and hardworking folks who share our core values and care about things like setting high goals, teamwork, integrity, accountability, quality, and a commitment to customer satisfaction.
  • As we continue to grow and expand our US Business, we're looking for people to grow along with us!
  • Job Description We are seeking for a Product Support Engineer to provide technical assistance, troubleshoot and resolve product issues, and collaborate with internal teams to enhance customer satisfaction.
  • This includes service manuals, upgrade instructions, technical bulletins · Maintain recommended Spare Parts lists for Envipco Service, Partners and Supply Chain · Gather feedback direct from customers for future improvements/enhancements to our devices · Collaborate with multiple internal departments to ensure customer satisfaction · For new markets: Provide introduction support according to provided specifications approved by Customer and Envipco Management · Improve and maintain Troubleshooting guide and Maintenance procedures · Identify training needs and organize both online and onsite training sessions and process trainings in person, if necessary · Maintain organized records of all technical updates · Local travel required up to 20% of time
  • Job Requirements Profile · Technical degree in electrical engineering, electronics, mechatronics or similar · Prior experience with reverse vending equipment is highly desired · 5+ years' experience in a technical support role · Background in customer service/support, ideally with both onsite & remote experience · Ability to define problems, collect data, establish facts and draw valid conclusions · Comfortable in a multi-disciplined environment: Mechanical, Electrical/Electronic & Software · Ability to effectively train other employees · Clear in communication, focused and patient · Strong written/verbal communication skills
  • About Us Envipco is a leading reverse vending machine (RVM) technology company with over four decades of experience providing systems for all sizes of enterprise - from small to large - with customized recycling solutions.
  • This includes service manuals, upgrade instructions, technical bulletins · Maintain recommended Spare Parts lists for Envipco Service, Partners and Supply Chain · Gather feedback direct from customers for future improvements/enhancements to our devices · Collaborate with multiple internal departments to ensure customer satisfaction ·
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This listing is sourced directly from Envipco's careers page and normalized into a canonical job model.