BNY External Career Site
Vice President, Production Services Application Support
Pittsburgh, PA, United States · Exec
Sponsorship not specifiedDetected 1 day ago
Incident Response
About the role
- In this role, you'll make an impact in the following ways: - Lead day-to-day production services support for applications within the Fund and Investor Solutions platform. - Ensure high availability, performance, and operational stability of production systems. - Manage and coordinate major incident response, service restoration, escalation handling, and
- stakeholder communications. - Drive root cause analysis and permanent remediation for recurring incidents and platform issues. - Partner with engineering and development teams to improve application resiliency, supportability, and release quality. - Implement and enhance monitoring, alerting, and observability capabilities across applications and
Responsibilities
- Lead day-to-day production services support for applications within the Fund and Investor Solutions platform.
- Manage and coordinate major incident response, service restoration, escalation handling, and stakeholder communications.
- Drive root cause analysis and permanent remediation for recurring incidents and platform issues.
- Partner with engineering and development teams to improve application resiliency, supportability, and release quality.
- Implement and enhance monitoring, alerting, and observability capabilities across applications and infrastructure.
- Oversee production readiness, change implementation, release support, and operational governance.
Benefits
- Track service metrics, incident trends, platform health indicators, and o...
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