WeWork
Community Lead, 330 W 34th St.
New York, NY United States of America · Full-time
Sponsorship not specifiedDetected 30 days ago
SalesAccount ManagementLeadershipCommunication
About the role
- Join us as we empower tomorrow's world at work.
- Depending on the location you are assigned, you'll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients.
- Your recruiter will detail what incentive plan is applicable to this specific role.
Responsibilities
- Review all Medallia responses to understand areas of improvement and implement proactive changes, keeping member experience top of mind.
- Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues via email, in person, or broadcast.
- Manage the energy in the building ensuring music levels and activations are appropriate to the daypart and occasion.
- Liaise with in-building, third party cleaning companies to ensure space is kept up to standards.
- Conduct building tours set up by the Sales team for VIPs or prospective members as needed.
Requirements
- Bachelor's Degree or equivalent experience
- 2+ years of experience in hospitality
- Proficient local language and understanding of local culture required
- Strong organization skills with the ability to multitask projects from start to finish
- You enjoy and thrive at continually growing relationships
- Excellent interpersonal and networking skills
- Strong verbal and written communication skills
- You are attentive to detail and manage tasks efficiently and effectively
Compensation
- WeWork employees are eligible to participate in an incentive plan specific to their role.
- Your recruiter will detail what incentive plan is applicable to this specific role.
- WeWork incentive plans are subject to the terms of the applicable incentive compensation plan, which will be made available to you after commencing employment.
- WeWork reserves the right to amend its incentive plans, and nothing in this job requisition or any other document creates a right to a specific incentive plan payment.
- $65,000 annually
Benefits
- 16 weeks paid parental leave
- competitive healthcare benefits
Company info
- At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement-we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow's world at work.
- Community Lead | Community
- About the Opportunity
- As a Community Lead, you are integral to the elevated member experience at your WeWork location. You will report to your building each day and will be responsible for ensuring we meet our members' needs and maintain our WeWork global standards. In addition, you'll ensure we deliver on our targets for an un-compromised member experience through curated events based on members' interests, introducing members to each other for business opportunities, and creating a welcoming environment for members and their guests.
- Employees supporting our Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than employees in our Classic locations.
- Your work, which will include but not be limited to the duties listed below, will help
- WeWork to achieve the following:
- At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide.
- The future of work is here, and we're not just a part of that movement-we're leading it.
- United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights.
- As a Community Lead, you are integral to the elevated member experience at your WeWork location.
- You will report to your building each day and will be responsible for ensuring we meet our members' needs and maintain our WeWork global standards.
Equal opportunity
- WeWork is also proud to be an affirmative action employer with respect to veterans and individuals with disabilities.
Visa & Work Authorization
- s), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information
This listing is sourced directly from WeWork's careers page and normalized into a canonical job model.