Unframe

Unframe

Enterprise Engagement Manager (Remote)

New York, New York, United States

Sponsorship not specifiedDetected 3 days ago
LLMsProduct ManagementProduct StrategyProject ManagementCustomer SuccessCommunicationProblem Solving

About the role

  • This is not a traditional "Customer Success" role.
  • It's a hybrid of program management, product enablement, and customer partnership.
  • You'll coordinate complex multi-stakeholder projects, ensure smooth rollout and adoption, and help customers expand the impact of Unframe's platform across their organization.

Responsibilities

  • Own delivery and adoption of Unframe's AI solutions across enterprise accounts, from post-POC rollout through expansion.
  • Partner with Product Managers to translate customer needs into actionable project plans and ensure execution at scale.
  • Orchestrate stakeholders. Manage alignment across business, IT, and data teams within large organizations.
  • 3+ years in enterprise-facing roles such as Program Manager, Engagement Manager, Enterprise CSM, Implementation Lead, or Technical Account Manager.
  • Strong execution and project management skills. Able to plan, coordinate, and deliver under tight timelines.

Requirements

  • Proven experience managing complex, multi-stakeholder enterprise projects, ideally involving AI, data, or SaaS platforms with digital transformation elements.
  • You can translate between executives, engineers, and users with ease.

Nice to have

  • Experience with AI, automation, or data-driven enterprise transformations.
  • PMO certification or structured project management background
  • Background working with LLM or GenAI products.
  • Technical fluency - able to understand API integrations or data workflows.
  • Previous experience in consulting

Company info

  • About Unframe
  • Unframe is an AI-first startup helping the world's largest enterprises bring LLM-powered applications to life in days - not months.
  • We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market.
  • Backed by Bessemer, Craft, and TLV Partners with $50M in Series A funding, we're building a fast-growing, revenue-generating company working with Fortune 500 customers globally
  • Lead enablement and training sessions that help customers operationalize Unframe's AI solutions.
  • Ensure project velocity. Coordinate between internal teams (Product, Engineering, Solutions) to keep deployments on time and on scope.
  • Identify expansion opportunities by surfacing new use cases and operational gaps that AI can solve.
  • Provide structured feedback from the field to shape Unframe's product roadmap and delivery playbooks.
  • As an Enterprise Engagement Manager, you'll lead the delivery, adoption, and success of Unframe's AI solutions across our largest enterprise customers.
  • What We're Looking For
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This listing is sourced directly from Unframe's careers page and normalized into a canonical job model.