Wk
Customer Success Specialist
USA - Clayton, MO
Sponsorship not specified$57k-$98kDetected 21 days ago
Project ManagementCRMOnboardingCustomer SuccessCustomer SupportCommunicationProblem Solving
About the role
- Your work will contribute significantly to customer retention and satisfaction.
- We value authenticity and want to ensure we're getting to know you-not a digital assistant.
- Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.
Responsibilities
- Support more complex customer onboarding processes.
- Document and communicate recurring customer feedback to the team.
- Collaborate with sales and support teams on customer issues.
- As a Customer Success Specialist / Project Manager within Business Licensing, you will build upon your initial customer service experience to manage more integrated aspects of the customer lifecycle.
Requirements
- Intermediate proficiency with CRM and other customer support software.
Skills
- Advanced Communication: Effective verbal and written communication skills.
- Analytical Skills: Use basic data to identify trends and insights.
- Problem Solving: Intermediate problem-solving capabilities for resolving customer issues.
- Product Knowledge: In-depth understanding of product features and benefits.
- Training Skills: Ability to convey information effectively during training sessions.
- Project Management: Basic project management skills to handle varied tasks.
- Our Interview Practices
- Analytical
- Use basic data to identify trends and insights.
- Training
- Ability to convey information effectively during training sessions.
- Compensation:
Compensation
- $57,400.00 - $98,350.00 USD
- Compensation range listed is based on primary location of the position.
- Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.
Benefits
- Full details of our benefits are available upon request.
- This role is eligible for Bonus.
Company info
- Conduct intermediate product training sessions for customers.
- You will support various post-sales activities, assist with product usage training, and ensure that customers effectively engage with our solutions.
This listing is sourced directly from Wk's careers page and normalized into a canonical job model.