IFS

AI Adoption Lead

Itasca, Illinois, United States · Exec · Contract

Sponsorship not specified$150k-$175kDetected 7 days ago

Product StrategyCustomer SuccessLeadershipCommunicationCollaborationMentoring

About the role

IFS is a billion-dollar revenue company with 7000+ employees on all continents.
Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

Build a world-class customer experience aligned with company strategy.
Partner with Product leadership to align roadmap with customer needs.
Drive innovation in workflows, integrations, and AI-enabled customer processes.
Own portfolio-wide KPIs around adoption, time-to-first-value, retention, and expansion.
Partner with Sales Leadership on revenue strategy and renewal processes.
Drive cross-team coordination between Product, Engineering, and Support.
Create long-term organizational capability for high-complexity customer use cases.
Collaborate with Product, Engineering, and GTM leadership on roadmap and go-to-market alignment.
Lead hiring, mentoring, coaching, and performance development across all adoption roles.
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences.

10+ years in Customer Success, Solutions Engineering, or technical leadership roles.
Strong track record scaling post-sale functions.
Executive-level experience with AI, automation, or enterprise software.
Experience overseeing large technical teams or customer portfolios.
Deep expertise in enterprise AI strategy and digital transformation.

This listing is sourced directly from IFS's careers page and normalized into a canonical job model.