Adyen
Platform Monitoring & Incident Engineer
Chicago; San Francisco · Senior
Sponsorship not specified$100k-$155kDetected 9 days ago
PrometheusGrafanaDatadogIncident ResponseRecruitingCommunicationCollaborationProblem Solving
About the role
- At Adyen, everything we do is engineered for ambition.
- Escalate critical incidents when needed and provide structured communication to senior management. - Problem Management: Go beyond reactive incident response by analyzing incident trends to identify recurring issues and systemic weaknesses.
- Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives.
Responsibilities
- Problem Management: Go beyond reactive incident response by analyzing incident trends to identify recurring issues and systemic weaknesses. Partner with engineering and product teams to advocate for long-term fixes over repeated short-term patches.
- Investigate alerts and provide feedback to engineering teams to build effective logging and alerts across the platform architecture.
- This diversity of backgrounds and cultures is essential in helping us maintain our momentum.
Requirements
- You have at least 5 years of experience with incident management, problem management, incident client communication, and platform monitoring operations.
- You have experience with problem management practices - identifying trends across incidents, conducting root cause investigations and driving preventative action.
- You have experience with monitoring and logging tools like Prometheus, Grafana, ELK Stack, etc.
- You have experience with observability platforms like Datadog, Dynatrace, Splunk.
- You have excellent analytical and problem-solving skills, with the ability to analyze complex systems and spot the root cause of issues.
- You have a natural ability for handling complex situations and multiple responsibilities simultaneously
- No matter who you are or where you're from, we welcome you to be your true self at Adyen.
Skills
- This is Adyen
- Platform Monitoring Engineer / Incident Manager
Compensation
- The annual base salary range for this role is $100,000-$154,500; to learn more about our compensation philosophy, please click here.
Benefits
- Our Diversity, Equity and Inclusion commitments
This listing is sourced directly from Adyen's careers page and normalized into a canonical job model.