Modern Treasury
Technical Support Specialist
San Francisco · Mid
Sponsorship not specifiedDetected 41 days ago
SQLDatadogRESTAgentic AIProcess ImprovementCustomer SuccessCustomer SupportCommunication
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Nuanced investigations across APIs, bank and network reporting, ledger balances, and onchain settlement mean the work is rarely repetitive.
- You will have agency in your day to day, and your findings will directly shape product and process decisions.
- This role is best suited for someone who is already using AI tools and is eager to continue pushing the envelope on AI best practices.
Responsibilities
- Own Incidents and Reconciliation
- Work with Engineering and Product teams through identification, response, and retrospective to find root causes and drive changes that prevent recurrence
- Identify gaps and build the policies, procedures, and performance standards that let Support scale with growth
- Use AI tools to accelerate investigation, synthesize patterns across the queue, and build repeatable workflows
Requirements
- Experience with REST APIs and integration protocols including JSON/XML, FTP/FTPS/SFTP, and API concepts such as idempotency and pagination
- Proven ability to troubleshoot issues in production environments
- Experience using AI agents in a work environment
- Candidates must be comfortable working standard business hours aligned with the Pacific Time Zone.
Nice to have
- Background in payments, fintech, or financial systems, especially PSP, marketplace, or embedded payments models
- Familiarity with stablecoin settlement, ledgering, and reconciliation workflows
- Experience with SQL and observability or BI tools such as Hex, Datadog, and Sentry
- Experience in process improvement and change management
- It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.
- Modern Treasury participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
- Modern Treasury provides trusted infrastructure for money movement.
- The company helps teams launch and scale payment experiences in days, not months.
Company info
- Investigate and resolve issues reported by internal and external customers within our stated SLAs
- Support customers across payment programs, covering payment limits and rejections, legal entity and KYC/KYB onboarding, settlement timing, and stablecoin and fiat rail behavior, while routing risk, compliance, and commercial questions to the right owners
- Participate in a 24/7 response team covering incidents and high-priority requests from premium support customers, including time-sensitive escalations outside business hours
- Modern Treasury is hiring a Technical Support Specialist to investigate, triage, and resolve issues for the customers running payments on our platform.
Visa & Work Authorization
- Modern Treasury participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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This listing is sourced directly from Modern Treasury's careers page and normalized into a canonical job model.