Blink Health
Supervisor, Pharmacy Technician (Non-Clinical)
Pittsburgh, PA
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About the role
- Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
- BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications.
- With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.
Responsibilities
- Own the success of the end-to-end prescription journey in order to provide an exceptional patient and provider experiences
- Monitor queue volumes throughout the day and reallocate work as needed to maintain productivity, including cross-functionally
- Perform quality checks and ensure team adherence to established processes and compliance standards
- Address workflow errors or issues as they arise and partner with leadership when escalation is needed
- Performs other job duties as assigned
- Our business model not only helps people, but drives economics that allow us to build a generational company.
Requirements
- Minimum 3 years of management and/or supervisory experience in a fast paced metrics driven environment with accountability to performance KPIs and service-level goals
- Strong attention to detail with a high degree of accuracy
- Technical aptitude and ability to learn new software
- Effective interpersonal skills with the ability to coach agents
- Ability to adapt to changing processes, technologies and workloads
Nice to have
- Strong knowledge of pharmacy regulations and compliance
- Data-driven mindset with experience in analyzing performance metrics and reporting
- Shift availability between 8am EST - 9pm EST
- equivalent work experience considered (minimum high school diploma or GED required).
Benefits
- At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances.
- We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.
- We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
- Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.
- Step into production during high-volume periods or coverage gaps
Company info
- We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation.
- Shift availability between 8am EST - 9pm EST #blinkindeed Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.
- It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.
Equal opportunity
- We are an equal opportunity employer and value diversity of all kinds.
This listing is sourced directly from Blink Health's careers page and normalized into a canonical job model.