Mirakl - AMER

Solutions Consultant, Mirakl Connect

Boston, Massachusetts, United States

Sponsorship not specified$90k-$114kDetected 7 days ago

NLPProject ManagementSalesforceProcess ImprovementOnboardingCustomer SuccessCommunicationCollaborationProblem Solving

About the role

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers.
Brands like Macy's, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.
For more information, visit www.mirakl.com.

While the role is primarily focused on post-sales onboarding, you'll also partner with Sales on strategic opportunities and collaborate with Marketplace Operators to support customer growth across the Connect ecosystem.
You'll play a key role in continuously improving our onboarding motion by refining processes, capturing customer feedback, and leveraging AI and automation to deliver a scalable, best-in-class customer experience.
Lead onboarding sessions, implementation workshops, product demonstrations, and customer training.
Partner with Customer Success, Product, Support, Sales, Partnerships, and Marketplace Operators to deliver a seamless customer experience.
Support Sales on strategic or technically complex opportunities requiring product or onboarding expertise.
Create and maintain onboarding playbooks, documentation, and customer enablement resources.
Own the end-to-end onboarding experience for Catalog Transformer customers, from kickoff through successful launch and adoption.
Serve as the primary post-sales contact, building trusted relationships and ensuring customers achieve value quickly.

3+ years of experience in Solutions Consulting, Customer Success, Implementation, Professional Services, or a similar customer-facing SaaS role.
Experience leading customer onboarding or implementation projects from kickoff through successful launch.
Experience working with APIs and integrations.
You can exercise your data protection rights at any time, and as further detailed in our policies.
Strong project management, communication, and presentation skills.
Ability to manage multiple customer engagements while building trusted customer relationships.
Strong problem-solving skills and experience collaborating across cross-functional teams.
Entrepreneurial mindset with a passion for delivering exceptional customer experiences in a fast-paced environment.
KPIs / Success Metrics
Time-to-Launch
Customer Adoption & Activation
Customer Satisfaction (CSAT)
Time-to-First Value
Customer Expansion Influence

Experience leveraging AI tools to improve productivity or customer outcomes is a plus.

Below you will find the reasonably estimated annual On-Target Earnings (OTE) range for this role.

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues.
We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.
Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.
Today, Mirakl's operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).
🗓️ Founded in 2012 | Member of French Tech Next40
👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo
As a Solutions Consultant on the Mirakl Connect team, you will own the onboarding experience for customers adopting Catalog Transformer - guiding them from contract signature through launch and early value realization.
As the primary post-sales partner, you'll ensure customers are successfully configured, trained, and positioned to achieve their marketplace growth goals.
Beyond implementation, you'll act as a trusted advisor, helping customers understand marketplace best practices, identify expansion opportunities, and maximize the value they receive from Mirakl Connect.

This listing is sourced directly from Mirakl - AMER's careers page and normalized into a canonical job model.