Runlayer

Support Engineer

Hybrid NYC / Remote (US Timezones)

Sponsorship not specifiedDetected 21 days ago

TypeScriptPythonPostgreSQLAWSCloud PlatformsKubernetesTerraformHelmSite Reliability EngineeringOAuthdbtAgentic AICustomer SupportCommunication

About the role

Excellence: Work closely with the engineers who built the platform, and use AI tooling daily to do the job.

Build the knowledge base from zero: runbooks, troubleshooting guides, and customer-facing docs for common deployment patterns (EKS, ECS, Helm, Terraform).
3-5 years in technical support, solutions engineering, or customer-facing engineering at SaaS or developer-tools companies.
An infrastructure support background, or strong technical depth in enterprise infra and AI systems like agents and identity.
Experience running support in Pylon and over Slack or Teams.
Be the first support hire and the face of Runlayer to every enterprise customer in production.
We provide a competitive package designed to attract and retain top talent who can work effectively with enterprise customers.
Top-tier equipment - your choice of laptop and accessories to create your ideal work environment.

Hands-on experience with MCP and how agents call tools in production.
Experience supporting security-critical or compliance-driven enterprise deployments.
Professional development - budget for conferences, courses, and certifications in AI, enterprise software, and customer success.
Customer interaction opportunities - work directly with innovative companies and see the immediate impact of your work.
Familiarity with enterprise identity (SSO, SCIM, OAuth) and cloud infrastructure (AWS preferred: EKS/ECS, CloudWatch, VPCs).

Already trusted by Gusto, Instacart, Opendoor, dbt Labs, Cursor, and Decagon.
Agent operators on Runlayer grew 5x in four weeks while human operators stayed flat.
AI is transforming how every company operates, but most enterprises are stuck.
They want to move fast with AI Agents, tools, and workflows, but they can't do it safely.

Competitive salary and equity — compensation that reflects your expertise and customer-facing responsibilities.

Competitive salary and equity - compensation that reflects your expertise and customer-facing responsibilities.
Paid time off - paid vacation, paid sick leave, and paid parental leave.
Health benefits - comprehensive health, dental, and vision coverage.

Work directly with customers in Pylon, Slack, and Teams to triage and resolve technical issues and bugs across the control plane, MCP connectors, OAuth, and deployments.
Learn and share new features as they ship each week, both to customers and across the team.

This listing is sourced directly from Runlayer's careers page and normalized into a canonical job model.