Dispatch (dispatch.io)
Head of Solutions
New York
Sponsorship not specifiedDetected 39 days ago
SalesforceCommunicationMentoring
About the role
- Serve as our most senior Solutions Engineer - personally leading solutioning on our most complex and strategic deals (a role currently held by the co-founder).
- Work closely with Product and Engineering to surface insights from prospects and customers - translating field learnings into product direction.
- Accountable for three outcomes: deals move faster through technical discovery; implementations complete on time and to scope; integration misalignments surface in pre-sales, not mid-implementation.
Responsibilities
- Product Expertise - Build a culture of deep product knowledge within the Solutions team - establishing the rhythms that keep the team sharp as the product evolves.
- Enablement & Documentation - Build and maintain the artifacts that make
- Collaborate with the Head of CS and Head of Sales to define and refine the end-to-end process from deal pursuit through implementation - ensuring clean handoffs and a consistent customer experience.
- Experience building or significantly scaling a Solutions function from the ground up - establishing process, team design, hiring, and cross-functional operating model where little existed before.
Nice to have
- 10+ years in B2B SaaS - specifically at a company that went through hyper-scale and serves a significant Enterprise customer segment.
- 3+ years as an individual contributor Solutions Engineer
- 5+ years managing a team of Solutions Engineers
- Experience at an early-stage startup - ideally Series B or earlier, or fewer than 100 people at time of joining.
- Hands-on technical proficiency - comfortable using AI tools like Cursor or Claude Code to accelerate solutioning, documentation, and enablement work
- Experience solutioning a highly configurable platform - ideally Salesforce or a similar workflow/integration tool - and familiarity with how enterprise advisory firms use CRMs as their source of truth for client data
- Experience at an early-stage B2B SaaS company, especially during rapid growth
Skills
- solutioning playbooks, discovery frameworks, integration guides, and AE-facing materials.
Benefits
- Team & Pipeline Coverage - Build and develop a Solutions team capable of handling 5-8 concurrent enterprise deals, ensuring every opportunity has rigorous technical coverage and no deal goes in undersolutioned.
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