C3EL
Enterprise Operations Center Specialist - Senior
Washington, D.C · Senior
No sponsorshipDetected 5 days ago
CybersecurityIncident ResponseCustomer SupportCiscoLeadershipCommunicationMentoringCompTIA
About the role
- Job Title: Enterprise Operations Center Specialist - Senior
- Security Clearance: Ability to Obtain Public Trust
Responsibilities
- Early analysis and command-level validation - perform initial technical triage, determine event severity, and coordinate with POCs to confirm impact and scope.
- Escalate & coordinate resolution - own escalation path: contact and liaise with DOT Tier III teams, assign and manage ITTSM tickets in ServiceNow (create, route, and track), and open/manage tickets with outside vendors (e.g., AT&T).
- RCA ownership & knowledge capture - lead or coordinate
Requirements
- U.S. Citizenship, with ability to attain a Public Trust clearance.
- Familiarity with ServiceNow and other enterprise ITSM/monitoring platforms.
- Experience managing vendor escalations and maintaining SLAs.
- A minimum of a High School diploma or equivalent is required.
- Ability to Obtain Public Trust
- act as Incident Commander or Operations Lead as required, coordinate cross-functional responders, take and distribute bridge notes, and update outage communications in real time.
Visa & Work Authorization
- Security Clearance: Ability to Obtain Public Trust
This listing is sourced directly from C3EL's careers page and normalized into a canonical job model.