Tutorintelligence
Enterprise Customer Success Manager (Robotics)
Watertown, MA · Senior
Sponsorship not specified$80k-$140kDetected 109 days ago
Product ManagementCustomer SuccessRobotics
About the role
- At the enterprise level, your portfolio will include some of our largest and most complex customers, often with multi-site footprints, sophisticated internal operations and engineering teams, and high expectations.
- This is not a traditional Customer Success role, and it's not a product engineering role either.
- You won't be writing application code, designing novel robotic applications, or doing core feature development.
Responsibilities
- Internally, you'll work alongside our engineering, support, and maintenance teams, and your insights from the field will directly shape our product roadmap.
Compensation
- $80k-$140k
Company info
- You'll be partnering with your customers' Directors and VPs of Operations, Engineering, and Maintenance, navigating complex internal stakeholder maps, and earning trust at multiple levels of customer organizations.
- We're looking for a senior, technically credible, customer-oriented leader to own a portfolio of our most strategic enterprise customer sites running Tutor robots in production.
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