Eltropy Inc.

Customer Success Manager, Tier 1 (East)

Tampa, FL

Sponsorship not specified$125k-$135kDetected 44 days ago

Data AnalysisCRMSalesAccount ManagementCustomer SuccessLeadershipCommunicationProblem SolvingAdaptability

About the role

You are fundamentally a team player, always willing to roll up your sleeves and help. - Adaptability and resilience in a fast-paced, start-up environment where priorities can change rapidly.
Eltropy enables financial institutions to digitally engage in a secure and compliant way.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

You are fundamentally a team player, always willing to roll up your sleeves and help.

Serve as the trusted strategic advisor and single point of contact for roughly 20 Tier-1 accounts, fostering deep executive relationships and long-term partnerships.
Conduct regular check-ins and executive/strategic business reviews to ensure customers are achieving their desired outcomes and realizing clear ROI from Eltropy.
Cultivate referenceable customers who serve as positive advocates of Eltropy to prospects and within the broader financial services community.
Advocate and drive customers' product, technology, and service needs internally within Eltropy.
Develop and execute tailored, multi-year success plans to support customers in achieving their business goals and transformation initiatives.
Partner closely with customers on best practices, change management, and roadmap alignment to maximize adoption and value.

Proactively identify and mitigate risks of churn through data analysis, health scoring, usage tracking, and early intervention strategies.
Track and report on customer health, retention, expansion, and other key metrics across your Tier-1 portfolio.

This listing is sourced directly from Eltropy Inc.'s careers page and normalized into a canonical job model.