Evolve Security

Client Success Manager

United States

Sponsorship not specified$75k-$85kDetected 7 days ago

CybersecurityPenetration TestingProject ManagementAccount ManagementBusiness DevelopmentCadenceLeadershipCommunication

About the role

Evolve Security is looking for a Client Success Manager to join our Client Success and Delivery team.
The Client Success Manager is a hybrid role that blends client success, project management, and account management.
It is a client-facing delivery role that keeps cybersecurity engagements moving from kickoff to closeout.

Manage client expectations, project scope, communication cadence, timelines, and deliverables in alignment with the Statement of Work.
Own the client communication rhythm, including kickoff calls, status updates, project meetings, follow-ups, closeout conversations, and escalation communication.
Partner closely with security engineers and delivery leaders to help ensure projects are delivered on time, within scope, and with a high-quality client experience.
Support Quarterly Security Reviews, client check-ins, renewal preparation, and other client success activities as assigned.
What Success Looks Like In this role, success means clients know where things stand, what happens next, and who to go to when they need support.
A successful Client Success Manager will help create a client experience that is organized, responsive, transparent, and professional.
Students gain real work experience through live security assessment work that they perform on not-for-profit companies.

Support client onboarding and project readiness by ensuring required information, access, documentation, and stakeholder alignment are in place.
Requirements 3+ years of experience in client success, project management, service delivery, account management, professional services, or a similar client-facing role.

Experience managing relationships with clients and internal cross-functional teams is a plus.

Benefits Include Competitive salary of $75,000-$85,000 annually Healthcare Benefits 401(k) Match Parental Leave Flexible Paid Time Off Annual vacation reimbursement

Build lasting relationships with client stakeholders by learning their business, communication preferences, priorities, and goals.
Identify and escalate risks related to scope, schedule, responsiveness, client satisfaction, delivery expectations, or renewal health.

We are dedicated to improving our client's security posture by providing continuous penetration testing, training services, and talent solutions.
We are passionate about directly improving our customers' security posture, and we proudly train others to help meet the need for qualified cybersecurity talent.

This listing is sourced directly from Evolve Security's careers page and normalized into a canonical job model.