Solace (solace.health)

Cloud Site Reliability Engineer

Ottawa, Ontario

Sponsorship not specified$100k-$120kDetected 30 days ago

PythonAWSGCPAzureCloud PlatformsKubernetesTerraformLinuxPrometheusDatadogSite Reliability EngineeringIncident ResponseCustomer Support

About the role

This position is for a Cloud Site Reliability Engineer.
You will contribute to the daily operations of Solace Cloud, our market-leading SaaS offering, across leading cloud providers and platforms such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, Kubernetes, etc.

Manage customer escalations and drive resolution in mission-critical, high-impact production environments
Be on-call rotation and provide 24x7 off-hours support
Experienced in SaaS operations and customer-facing technical support
So, the next time you drive a car, order furniture online, fly in a plane, check your bank balance on your phone, your positive experience could be a direct result of our technology-and your hard work!

Proven expertise with cloud Kubernetes infrastructure platforms such as AWS Elastic Kubernetes Service, Azure Kubernetes Service, Google Kubernetes Service

Certified Kubernetes Administrator
Certified Cloud Administrator (AWS, Azure, or GCP)
Why You'll Love Working at Solace
Work with brilliance - Our team is packed with some of the sharpest minds in the industry.
Balance matters - We believe work should fit into your life, not the other way around.
Values-driven - We live and breathe our core values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience.
Customer Obsessed - We're proud of our world-class customer lineup (we're not shy about it).
Keep it fun - We're social, we keep things simple, and we know how to have a good time.

Proven expertise with public cloud providers (AWS, Azure, GCP) services & features
Hands-on experience with Monitoring tools like Datadog, Kibana, Prometheus etc.
Hands-on experience with Infrastructure Automation using Terraform, Cloud Formation
Hands-on expertise in debugging production alerts
Strong understanding of Linux Operating Systems
Programmer in languages such as Groovy, Python, and Go
Hands-on experience with AI tools and a strong interest in advancing AI capabilities.

Expected salary range for this role is from $100,000 to $120,000.
The final offer within this range will reflect the successful candidate's skills and experience.
At Solace, we are committed to a fair, inclusive, and transparent recruitment process.
To help identify candidates whose qualifications best align with the role, we use artificial intelligence (AI) tools during the initial stage of resume screening.
Importantly, all decisions beyond this initial screening-including interviews and final hiring-are made by our human recruitment team.
AI is never used to make final hiring decisions.

These tools compare submitted resumes to the job description, focusing on education, experience, and skills.

Process handling service requests and provisioning by the customers.
Work directly with customers to identify, troubleshoot, and resolve operational issues.
A strong communicator who can articulate complex technical issues clearly and concisely & get on the phone with customers.
Solace is the leading platform for the enterprise AI era.
Established enterprises worldwide - including RBC Capital Markets, Bosch, Heineken, PSA Singapore, United Airlines, Schwarz Group, and hundreds more - have built their business around Solace to enable intelligent, real-time experiences, modernize their application and integration landscape, and create seamless digital journeys for their customers, partners, and employees.

At Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life.

This listing is sourced directly from Solace (solace.health)'s careers page and normalized into a canonical job model.