GoNetspeed
Technical Support Representative
Rochester, New York
Sponsorship not specifiedDetected 1 day ago
Project ManagementCustomer SupportVoIPCommunicationOrganizational SkillsMicrosoft Office
About the role
- We believe that life doesn't wait for us to catch up.
- And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next.
- If this excites you, come and join our team.
Responsibilities
- We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.
- The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center.
Requirements
- Ability to work in a fast-paced environment and multi-task proficiently.
- Ability to resolve order issues and handle escalations.
Nice to have
- Associate Degree in Information Technology preferred with at least 2 years' experience in a Technical Support role.
- Thank you for choosing GoNetspeed as your potential next employer!
- We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.
Skills
- Post-secondary education in a related field or equivalent work experience preferred.
- Proficiency in the use of Microsoft Office applications.
- Strong project management and organizational skills are essential.
- Excellent interpersonal, relationship, and communication skills (written and oral).
- Understanding of network technology industry and terminology.
Company info
- Here at GoNetspeed, we believe in the power of connectivity.
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This listing is sourced directly from GoNetspeed's careers page and normalized into a canonical job model.