Tbcbank
Customer Experience Analyst / Reporting Manager
Tbilisi, , Georgia
Sponsorship not specifiedDetected 2 days ago
SQLData AnalysisData VisualizationStakeholder ManagementExcelCommunicationProblem SolvingPublic SpeakingMicrosoft Office
About the role
- Information about the candidate may also be processed to determine the suitability of the candidate for future vacancies.
- Information about the candidate is stored for a maximum of 3 years.
- Subsidiary companies also ensure personal data processing in accordance with the law.
Responsibilities
- Develop and maintain CX dashboards, reports and performance monitoring tools.
- Conduct ad hoc analyses to support Customer Experience initiatives across segments, channels and products.
- Design and continuously improve CX operating metrics and reporting frameworks.
- Support strategic CX initiatives through analytical modelling, trend analysis and performance tracking.
- Drive improvements in reporting processes, data quality and reporting automation.
Requirements
- If you observe any signs of discriminatory treatment, you can report the incident and be assured that your notification will be followed by appropriate action.
- At TBC, you can raise your voice through various communication channels and report an incident either anonymously or openly:
Nice to have
- Analyze customer behavior, activity, churn, service quality and operational performance to identify improvement opportunities.
- Partner with business units and Data/BI teams to gather, validate and consolidate data required for CX projects.
- Translate complex data into clear insights and management presentations.
- Strong analytical mindset with advanced Microsoft Excel skills
- experience with Power BI, SQL or similar analytical tools is an advantage.
- Advanced skills for preparing presentations in PowerPoint
- Experience in reporting, business analytics, customer analytics or performance management.
- Ability to work with large datasets and transform data into actionable business insights.
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This listing is sourced directly from Tbcbank's careers page and normalized into a canonical job model.