Geotab
Support Engineering
Atlanta, Georgia - USA · Full-time
Sponsorship not specifiedDetected 2 days ago
JavaScriptPythonSQLMachine LearningData AnalysisExcelCustomer SupportElectrical EngineeringCommunicationCollaboration
About the role
- Geotab ® is a global leader in IoT and connected transportation and certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
- Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their
Responsibilities
- As a Support Engineer, your key area of responsibility will be acting as the Level 3 escalation point between customer-facing support teams and Geotab's software development engineers - owning complex issues from identification through resolution and closing the loop with all parties.
- You will be responsible for diagnosing and troubleshooting technical issues across software and hardware platforms, leveraging your skills in SQL and Python or JavaScript to identify root causes and drive solutions.
- You will maintain detailed records in the ticketing system, manage multiple open issues simultaneously by asking targeted questions to quickly isolate root cause, contribute to technical troubleshooting documentation, and use data analytics to surface trends in support inquiries.
- Provide timely and effective technical support to internal and external stakeholders, resolving issues related to software or embedded products
- Utilize data analytics and tools to identify trends in support inquiries
- Collaborate with product development and engineering teams to provide feedback and assist in identifying product improvements
- Maintain detailed records of stakeholder interactions, issues, and resolutions in a ticketing system
- Effectively manage the issue queue by asking targeted and strategic questions to quickly identify root cause, ensuring all interactions are properly logged, and prioritizing multiple open issues simultaneously
Requirements
- Proven ability to diagnose and troubleshoot technical issues across both hardware and software platforms
- Strong written and verbal communication skills, with the ability to convey complex technical concepts to technical and non-technical audiences
- To be eligible, candidates must have continuously resided in the continental United States for at least three years immediately preceding their application.
- Successful applicants will be required to provide verifiable documentation of continuous lawful residency.
- Ability to pass an enhanced background check, including a drug screening test (if applicable) and a credit check.
- Experience with data analysis and visualization tools such as Excel or Google Sheets
- Post-Secondary Diploma/Degree in Computer Science, Electrical Engineering, Software Engineering, or a related field
- 1-3 years of experience in software development or technical support engineering within a software or engineering organization
- Proficiency in SQL and at least one of: Python or JavaScript
- When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL.
Benefits
- Home office reimbursement program
- Baby bonus & parental leave top up program
- Online learning and networking opportunities
- Competitive medical and dental benefits
- Retirement savings program
- The health and safety of employees are a top priority.
Company info
- Geotab ® is a global leader in IoT and connected transportation and certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
- Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
- Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.
- Who you are:
- Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets.
- Geotab's open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets.
- Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
- Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact.
- Ours is a fast paced, ever changing environment.
- Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description.
- Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture.
- Reach your full potential with Geotab.
- To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.
- We are always looking for amazing talent who can contribute to our growth and deliver results!
This listing is sourced directly from Geotab's careers page and normalized into a canonical job model.