Sectigo
Validation Specialist I (18-Month Contract )
Ottawa, ON, Canada · Contract
Sponsorship not specifiedDetected 14 hours ago
Customer SupportResearchLeadershipCommunication
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25Risky
Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This is a full-time and in-office position, reporting to our Ottawa office 5 days a week.
- This is an individual contributor role, reporting to our Manager, Validation.
- Please note that this is an 18-month contract position covering a temporary maternity leave.
Responsibilities
- Independently resolve customer support issues and escalate cases when appropriate.
Requirements
- Must be able to work shift work including holidays or as assigned.
- Specific language proficiencies and work schedule may be required based on business needs.
Nice to have
- Computer literacy skills must include the use of e-mail, databases, and word processing applications.
- Strong communication and organization skills, with attention to detail and must be able to multi-task.
- Superior customer service and phone mannerism is required to handle the support of Sectigo's customer base.
- Must be comfortable working on a computer daily and conversing over the phone, email, and chat.
- Must be comfortable researching information online.
- Knowledge of SSL PKI products and services, including policies and procedures preferred.
- Possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality.
- Quick learner, attention to details, and patience for user questions.
Skills
- Simplicity at Scale.
- Please Note:
- Excellent verbal and written communication skills.
Benefits
- The targeted compensation package for this role is between CAD $45,000 and $50,000, subject upon internal equity and years of experience.
Company info
- Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500.
- If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you'd like to be part of our growth story in delivering a market leading user experience, we'd like to talk to you.
- We are looking for a talented Validation Specialist I to join our growing global team at Sectigo.
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This listing is sourced directly from Sectigo's careers page and normalized into a canonical job model.