Alkami
IT Help Desk (DFW Only)
Plano, TX · Full-time
Work authorization required$51k-$77kDetected 22 days ago
JiraCustomer SupportDNSVPNVoIPResearchCommunicationProblem SolvingTime Management
About the role
- Work Authorization: We cannot offer employment sponsorship at this time.
- Alkami will not tolerate discrimination or harassment based on any of these characteristics.
- Alkami encourages applicants of all ages. #LI-REMOTE
Requirements
- Manual dexterity as required for specific equipment
- Ability to lift a minimum of 5 pound to a maximum of 25 pounds unassisted
- Ability to stand, sit, stoop, walk, stretch, reach, and use full range of body motions
Nice to have
- Serve as a point of contact for employees seeking technical assistance
- Walk the customer through the problem-solving process and provide accurate information on IT products and services
- Patch/remediate devices to uphold defined company compliance and security standards
- Interprets system behaviors to identify appropriate resolutions for recurring issues
- Escalate issues to appropriate teams according to internal procedures
- Follow-up and update customer status and information
- Integrate AI tooling into core team processes to enhance efficiency and automation.
- Minimum of 2 years of related experience
Compensation
- As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
- $51,168 - $76,752
Benefits
- We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Company info
- Alkami has an awesome diverse and inclusive environment.
- We are not looking for outside recruiting firms to help us in this search.
- Thank you for understanding.
- Not Just Any Company: Alkami has an awesome diverse and inclusive environment.
Equal opportunity
- Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Visa & Work Authorization
- We cannot offer employment sponsorship at this time.
This listing is sourced directly from Alkami's careers page and normalized into a canonical job model.