LSEG

Customer Success Manager

CAN-TORONTO-333 Bay Street

Sponsorship not specifiedDetected 15 days ago

Project ManagementAccount ManagementBusiness DevelopmentProcess ImprovementRecruitingCustomer SuccessProblem SolvingAdaptability

About the role

Demonstrate and educate new customers on content and technology in a manner that is tailored to their specific use-case.
Your Success: A CSMs success will be measured by:
Breadth & depth of customer relationships

Build, maintain and demonstrate positive relationships with business decision makers and users within each account to influence adoption.
The Company (LSEG) may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
Clearly define business outcomes and craft a comprehensive success plan to include customer objectives, partners, achievements, risks and metrics needed to achieve them.
Prompt Refinitiv business development partners (Solution sales, proposition sales, solution consultant) when new business opportunities (upsell or cross-sell) are generated through adoption engagements.
Ensure customers derive maximum value from their investment, apply all licenses and collaborate with other Refinitiv partner teams to ensure retention and growth.
Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

3-5 years of commercial experience in B2B consultative selling, preferably in a SaaS company.
Strong knowledge & experience in the Investment Banking space.
Ability to map a customer's business process to product capability.
Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers.
Experience facilitating customer meetings and addressing an audience in a concise, inspirational and convincing manner.
Strong ability to collaborate with internal operational and account management teams.
Strong project management, technical and problem solving skills.
Ability to travel onsite when required.
BA/BS degree.

LSEG is committed to offering competitive compensation.
The anticipated range of compensation for this position is CAD117,300 - CAD141,400.
The range includes the expected base salary, variable compensation, and allowances for the role.
Target Annual Incentive Plan/"bonus plan" rates will be commensurate with role level and posted career stage.
Individual salary will be reflective of job-related knowledge, skills and equivalent experience.

Monitor usage data, health gauges and growth opportunities in order to build relevant insights and strategically pivot when necessary.

Join us and be part of a team that values innovation, quality, and continuous improvement.
Our purpose is the foundation on which our culture is built.
Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day.
They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries.

This listing is sourced directly from LSEG's careers page and normalized into a canonical job model.