Krea AI
Founding Customer Success Manager
San Francisco · Full-time
Sponsorship not specifiedDetected 58 days ago
ExpressAccount ManagementForecastingCustomer SuccessCommunication
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odds of building a lasting career here
34Risky
Cap-exempt (no lottery)0
Sponsors this role68
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- We believe AI is a new medium that allows us to express ourselves through various formats - text, images, video, sound, and even 3D.
- We've raised over $83M and are backed by world-class investors such as a16z, Bain Capital, and Abstract.
- We work full-time and in-person at our waterfront office in San Francisco.
Responsibilities
- Own post-sale customer success: onboarding, adoption, renewals, and expansion
- Drive product adoption across our core customer profiles
- Identify expansion opportunities and own the renewal process end-to-end, from forecasting risk to closing the deal
- Program manage webinars and workshops in partnership with our creative leads, from planning content through execution
- Share customer feedback with the product and marketing teams and help shape what we build
- Strong communication and interpersonal skills - you're great at building and maintaining relationships
- Team: Work alongside a world-class team building the future of AI creative tooling
Requirements
- Experience in Customer Success or Account Management
- Commercially minded, with a track record of renewing and growing customer accounts
- Product-focused mindset, with experience in onboarding and implementation
Nice to have
- A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)
- Strong understanding of creative workflows
Compensation
- generous salary & equity packages
Benefits
- Competitive compensation: generous salary & equity packages
- Health & wellness: 100% health & 99% dental/vision insurance premiums covered for employees, health FSA accounts, & long-term disability coverage
- Time off: Flexible PTO policy
- Please note the above benefits & perks are for full-time employees
Company info
- We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption.
- You'll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.
- Help customers integrate Krea into their creative workflows and daily work
- Track usage and customer signals to help customers get more value
Visa & Work Authorization
- We're open to sponsoring international visas where we can (e.g., STEM OPT, OPT, H-1B, O-1, E-3).
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This listing is sourced directly from Krea AI's careers page and normalized into a canonical job model.