Encord
Customer Engineer
New York
Sponsorship not specifiedDetected 22 days ago
PythonRubySQLRESTMachine LearningComputer VisionProduct ManagementProduct StrategyCustomer SuccessCustomer SupportZendeskIntercomCommunication
About the role
- The ideal candidate is a superstar who is willing to work hard, roll up their sleeves and take responsibility for managing innovative companies adopting computer vision technologies.
Responsibilities
- Be accountable for Encord's Customer Support function, working across a wide range of innovative verticals
- Understand and interact with some of our backend systems to investigate and resolve incoming customer support queries before escalating to engineering
- Collaborate with internal stakeholders in engineering and product to triage, investigate and remediate queries
- Monitor query response and resolution times to establish best practices and iterate on our Customer Support processes
- Previous support experience is desirable
Requirements
- Demonstrated experience with SQL and scripting languages such as Python or Ruby
- 2-4 years of experience in a technical support or customer-facing engineering role such as Support Engineer, Technical Support Specialist, or Junior Solutions Engineer in a B2B SaaS environment
- Full proficiency in Python and SQL, with the ability to read, write, and debug scripts and run queries to investigate customer issues
Nice to have
- Clear, accelerated growth opportunities as the company scales rapidly
Compensation
- Competitive salary, commission, and meaningful equity in a high-growth startup
Benefits
- Competitive salary, commission, and meaningful equity in a high-growth startup
Company info
- Encord is the universal data layer for AI that helps 300+ AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle, from development through production.
- Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more. We're an ambitious team of 100+ working at the frontier of AI and have raised $110M in funding, including a Series C backed by Wellington Management, CRV, Next47, and Y Combinator.
- The role
- This is a unique opportunity for an ambitious, multi-talented individual to help build our Customer Support function and have a massive impact on a high growth business. As a Customer Support Engineer, you will be working with our customers on building world-leading AI applications across a broad set of verticals including retail, insurance, and healthcare.
- You will also work closely alongside the wider Customer Success and Engineering teams as well as the co-founders to shape Encord's direction and help us manage our rapidly expanding customer base.
- Encord is the universal data layer for AI that helps 300+ AI teams train and run models on the right data.
- Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle, from development through production.
- Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more.
- We're an ambitious team of 100+ working at the frontier of AI and have raised $110M in funding, including a Series C backed by Wellington Management, CRV, Next47, and Y Combinator.
- This is a unique opportunity for an ambitious, multi-talented individual to help build our Customer Support function and have a massive impact on a high growth business.
- As a Customer Support Engineer, you will be working with our customers on building world-leading AI applications across a broad set of verticals including retail, insurance, and healthcare.
- Flexible PTO to fully recharge
- 18 paid vacation days in the U.S. plus federal holidays
This listing is sourced directly from Encord's careers page and normalized into a canonical job model.